Service Manager

3 weeks ago

Helsinki, Uusimaa, Finland Eficode Switzerland AG Full time
Welcome to Eficode

We are building the future of software development - specializing in Cloud, DevOps, Agile, and Enterprise Service Management. We help our customers transform into software-driven organizations, aiming to change the world by sharing our knowledge.

With over 650 professionals across 10 countries, we're spanning the Nordics, continental Europe, the UK, and the US. We value growth, psychological safety, and our autonomous yet collaborative culture, where innovation is celebrated.

About The Role

We are looking for a Service Manager to join our Eficode Managed Services team. In this role, you will be responsible for some of our Application management clients and you will work closely with our delivery experts to ensure the long-term success of our clients — from onboarding and handover to continuous improvement and development.

You'll be the trusted bridge between our clients and our technical teams, helping translate business needs into outcomes, and making sure everything runs as smoothly as our DevOps pipelines.

What's Application Management all about at Eficode?

Our Application Management services help clients focus on their core business by taking care of their software systems — whether in the cloud, on-prem, or hybrid environments. We support customers across industries like finance, healthcare, logistics, the public sector, and more.

We ensure their applications are running smoothly, are secure and up to date, and managed throughout their entire lifecycle.

What will you do?

This Role Includes Tasks Such As
  • Act as the primary point of contact for your Application Management clients
  • Oversee day-to-day service delivery and ensure efficiency and effectiveness
  • Collaborate with developers, cloud specialists, and DevOps engineers to ensure smooth operations
  • Build strong, trusting relationships with both clients and internal teams
  • Coordinate service reporting, development backlogs, and roadmap alignment
  • Drive service improvements and continuous development based on client needs
  • Lead onboarding and handover processes for new clients and systems
  • Represent client interests internally and contribute to our service strategy
Who we are looking for?

This Experience Will Help You Succeed In This Role
  • 3+ years of experience in Service Management or Technical Account Management
  • A customer-centric mindset and ability to build trust
  • Structured and proactive approach to service coordination
  • Confidence in guiding teams and communicating with both technical and non-technical audiences
  • Can-do attitude and a genuine motivation to deliver high-quality customer experiences
  • Solid English and Finnish skills, both written and spoken
  • Curiosity and motivation to learn about software systems, environments, and technologies
  • Familiarity with ITIL practices and/or Agile ways of working
Bonus Points For
  • Understanding of software development, cloud platforms and/or DevOps practices
We offer
  • Possibility to make a difference in the organization
  • A lot of freedom and responsibility
  • Opportunities to educate yourself and develop your know-how at work
  • A diverse international working environment with a flexible working style
  • Relaxed culture with regular activities for social fun
  • With our own Efi Academy, internal trainings and mentoring program, we are committed to supporting your development
  • On top of your compensation, we offer an attractive package of benefits, from sport, culture and well-being to childcare
  • Flexible and remote work opportunities so you can shape your work in the way that fits you best
Our values
  • We complete each other – Everyone can be their true selves, and we learn from one another
  • We learn every day – We believe in continuous learning, and your career will evolve with your interests
  • We want to change the world – We drive change through software
  • We take pride in results – Our work moves our customers forward
Do you want to know more about how it is to work at Eficode? Our colleagues will tell you here

Apply today We eagerly await your application, CV and cover letter. This full-time position will be filled as soon as a suitable candidate is found, adjusted to the candidate's availability, and we will start interviewing candidates on an ongoing basis as we receive the applications.

Please note that this role is available and requires you to be living in Finland.

We look forward to hearing from you

At Eficode we are committed to offering an inclusive recruitment process and equal opportunities for all applicants.

We are dedicated to creating a work environment that embraces diversity, inclusion, and respect for all employees. We believe that our differences make us better. We recognize that by having diverse perspectives, skills, ages, genders, backgrounds and cultures we will better drive our customers forward and innovate in our field.

To ensure a fair recruitment process, please refrain from sharing unnecessary personal information and your picture on your job application.

Eficode, better made possible.


#J-18808-Ljbffr

  • Service Manager

    3 weeks ago

    Helsinki, Uusimaa, Finland Eficode AS Full time

    · Helsinki - Finland, Tampere - Finland Service ManagerWe're looking for an experienced Service Manager to join our Eficode Service Management teamWelcome to EficodeWe are building the future of software development - specializing in Cloud, DevOps, Agile, and Enterprise Service Management. We help our customers transform into software-driven organizations,...

  • Service Manager

    4 weeks ago

    Helsinki, Uusimaa, Finland Solteq Full time

    At Solteq, we're all about solving challenges and driving success. With deep roots in the Nordics, we partner with top retailers and global brands, offering a diverse range of cutting-edge solutions. Our mission? Deliver exceptional value and world-class service to our customers—every single day.About YouAs a service management professional, you play a...

  • Service Manager

    3 weeks ago

    Helsinki, Uusimaa, Finland Eficode Full time

    Welcome to EficodeWe are building the future of software development - specializing in Cloud, DevOps, Agile, and Enterprise Service Management. We help our customers transform into software-driven organizations, aiming to change the world by sharing our knowledge.With over 650 professionals across 10 countries, we're spanning the Nordics, continental Europe,...

  • Global Services Manager

    7 days ago

    Helsinki, Uusimaa, Finland Vaisala Full time

    Digital Business ApplicationsYou will drive and manage digital business applications within the Services domain, ensuring they align with business strategy and digital transformation goals.The overall Vaisala Services domain consists of Customer Care, Service Delivery, and Execution for both On-site (Depot) and Field Services, as well as Contract Management.

  • Technology Service Manager

    2 weeks ago

    Helsinki, Uusimaa, Finland Siili Solutions konserni Full time

    Are you a driven and results-oriented IT professional looking for a new challenge? Do you have a passion for delivering high-quality IT services and leading teams to success?Siili Solutions is seeking an experienced IT Manager to join our team. In this role, you will be responsible for managing our internal IT operations, including team performance, supplier...

  • Technology Services Manager

    3 weeks ago

    Helsinki, Uusimaa, Finland RELEX Solutions Full time

    RELEX Solutions create cutting-edge optimisation software to help retailers and consumer brands drive profitable growth. With growth comes opportunities, and we embrace both. Within our platforms, our teams are driving change, working with international colleagues and the latest tech stack to develop solutions that transform into a pioneering end product;...

  • Business Solution Manager, Services

    3 weeks ago

    Helsinki, Uusimaa, Finland Vaisala Full time

    Select how often (in days) to receive an alert:Business Solution Manager, ServicesWe are looking for a Business Solution Manager, Services to join our Group Digital Excellence at Vaisala headquarters in Vantaa, Finland. Join us to lead the digital transformation of our Services business, driving innovation and efficiency with cutting-edge technologies on a...

  • Business Solution Manager, Services

    3 weeks ago

    Helsinki, Uusimaa, Finland Vaisala Full time

    We are looking for a Business Solution Manager, Services to join our Group Digital Excellence at Vaisala headquarters in Vantaa, Finland. Join us to lead the digital transformation of our Services business, driving innovation and efficiency with cutting-edge technologies on a global scale.Vaisala is a global leader in measurement instruments and intelligence...

  • Service Excellence Manager

    2 weeks ago

    Helsinki, Uusimaa, Finland Academic Work Full time

    We are seeking a Service Excellence Manager to lead our customer service team and drive collaboration between customers and internal teams.About This OpportunityIn this role, you will be responsible for coordinating day-to-day customer relationships, working closely with warranty, service, and spare parts teams to ensure customer needs are consistently...

  • Professional Services Manager

    4 weeks ago

    Helsinki, Uusimaa, Finland LeadDesk Full time

    Ready to Lead and Deliver Tailored Client Solutions at LeadDesk?Nice to meet you I'm Laura, a TA-Specialist at LeadDesk. Together with Saija, our VP of Operations, we're strengthening the Professional Services (PCS) team.It means we need your help and can't wait to welcome the new Professional Services Manager to join us in Helsinki.What's in it for youYou...

  • IT Service Management Strategist

    7 days ago

    Helsinki, Uusimaa, Finland Telia Company Full time

    Key ResponsibilitiesAs a ServiceNow ITSM Architect, you will be responsible for leading the design, implementation, and optimization of ServiceNow ITSM solutions. This includes:Collaborating with stakeholders to gather requirements and translate them into effective solutionsArchitecting scalable solutions aligned with business needs and best...

  • Services Business Innovation Manager

    7 days ago

    Helsinki, Uusimaa, Finland Vaisala Full time

    Job DescriptionThe ideal candidate will drive and manage digital business applications within the Services domain, ensuring they align with business strategy and digital transformation goals. This role oversees the entire solution lifecycle—from strategy execution to implementation and operations.Participate in business solution strategy creation and...

  • Customer Service Manager

    2 weeks ago

    Helsinki, Uusimaa, Finland Academic Work Full time

    As a key player in managing customer relationships and driving collaboration between customers and internal teams, you will be at the forefront of customer interactions.About the RoleThis position involves coordinating day-to-day customer relationships, working closely with warranty, service, and spare parts teams to ensure customer needs are consistently...

  • Customer Service Manager, Helsinki

    2 weeks ago

    Helsinki, Uusimaa, Finland Academic Work Full time

    Ready to play a key role in managing customer relationships and driving seamless collaboration between customers and internal teams? We are looking for a bold and proactive Customer Service Manager to join our international team in the technology industry. If you thrive in dynamic customer situations and are eager to take on responsibility, this is the...

  • Cargo Services Assistant Manager

    2 weeks ago

    Helsinki, Uusimaa, Finland Asia Airfreight Terminal Co Ltd Full time

    About UsAsia Airfreight Terminal Co Ltd is committed to delivering exceptional air cargo services to our customers.Job SummaryWe are looking for a highly motivated and detail-oriented Customer Services Assistant to join our team.Main ResponsibilitiesWork collaboratively with colleagues and external partners to manage cargo movements and resolve any...

  • IT Service Management Strategist

    1 day ago

    Helsinki, Uusimaa, Finland Telia Finland Oyj Full time

    About the RoleWe are looking for an exceptional IT Service Management Strategist to drive impactful solutions and lead our stakeholders through their digital transformation journeys. The successful candidate will have a proven track record of designing and delivering complex, enterprise-level ServiceNow solutions.This is a unique opportunity to leverage your...

  • Dynamic Food Service Management Role

    2 weeks ago

    Helsinki, Uusimaa, Finland Eezy Henkilöstöpalvelut Full time

    About The JobThis position offers the chance to work in a dynamic environment within an international team of amazing colleagues.As a shift manager, you will be responsible for leading your team and ensuring excellent customer service standards are met.We're looking for someone who is not only sales-minded and proactive but also eager to spread joy to both...

  • Global Pricing Offering Manager, Motion Services division

    4 weeks ago

    Helsinki, Uusimaa, Finland ABB Full time

    Join to apply for the Global Pricing Offering Manager, Motion Services division (location: Europe) role at ABB.Global Pricing Offering Manager, Motion Services division (location: Europe)At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and...

  • Global IS Deployment Manager, Motion Services division

    4 weeks ago

    Helsinki, Uusimaa, Finland ABB Full time

    Global IS Deployment Manager, Motion Services division (location: Europe)At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.This position...

  • Director of Legal Services

    2 weeks ago

    Helsinki, Uusimaa, Finland Minjon Recruiting Full time

    About UsNegota Finland, a part of XPartners Group, is a dynamic organization that provides interim in-house lawyers for corporate clients. We are seeking a Managing Director to lead our Finnish operations and drive the company's growth.The RoleAs Managing Director, you will be responsible for overseeing our operations, marketing and selling our services,...