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Customer Experience Manager

3 weeks ago

Helsinki, Uusimaa, Finland LeadDesk Full time

We're seeking a Customer Experience Manager to join our team at LeadDesk. In this role, you'll be responsible for leading our customer support operations and ensuring our customers receive exceptional service and support.

You'll work closely with our sales, customer success, product, and engineering teams to drive continuous improvements and fast issue resolution. Your primary focus will be on managing and developing our technical support team, ensuring they have the necessary tools and training to deliver top-tier support.

Key Skills and Qualifications
  • Minimum 3 years of experience in managing and developing technical support teams.
  • Strong understanding of software systems, troubleshooting methodologies, and support best practices.
  • Excellent verbal and written communication skills in English, with the ability to engage both technical and non-technical stakeholders.