SMO Operations Manager

2 days ago


Espoo, Uusimaa, Finland Matrix42 AG Full time
About the Role

We are seeking a highly skilled IT Service Management professional to join our team as an SMO Lead. This role offers a unique opportunity to drive operational excellence, improve processes, and deliver exceptional results.

Key Responsibilities:
  • Team Management: Manage and lead a diverse SMO team, focusing on collaboration and high-performance culture.
  • Service Delivery: Ensure seamless IT service delivery, aligning processes with business objectives and driving operational efficiency.
  • Process Enhancement: Analyze performance metrics, identify areas for improvement, and lead initiatives to enhance SMO and project delivery processes.
  • Troubleshooting and Resolution: Act as the escalation point for service concerns, ensuring prompt and effective resolutions.
  • Process Documentation: Maintain and update SMO and project delivery processes, policies, and documentation for efficiency.
  • Audit and Compliance: Conduct regular project audits and reviews to ensure compliance and quality.
  • Career Development: Provide training and guidance to project managers, empowering their success.
  • Reporting: Communicate project performance and outcomes to senior management.
Requirements:
  • 1-3 years of experience in IT Service Management.
  • Experience in leading a team.
  • Fluency in English and Finnish (German is a plus).
  • Proactive, customer-focused, and flexible approach.
  • Strong problem-solving and analytical thinking skills.
Bonus Points:
  • IPMA C/Prince or similar certification.
  • Experience in identity management or IT service management.


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