
Solutions Lifecycle Manager
1 day ago
Join Fortum's team as a Solution Manager and play a key role in developing digital solutions for our contact centers. You will be responsible for managing solutions lifecycles, driving process improvements, and ensuring high-quality user success.
About Fortum:
- A Nordic energy company committed to powering a world where people, businesses, and nature thrive together.
- One of the cleanest energy producers in Europe.
- Ambitious environmental targets.
- Efficient, CO2-free power generation, and reliable supply of electricity and district heat to private and business customers.
Main Responsibilities:
- End-to-end solution ownership during their lifecycle to gain business and customer value.
- Collaboration with business stakeholders, designers, and architects to capture, define, and prioritize needs and propose sustainable solutions.
- Development life-cycle management according to business and customer needs.
- Understanding business processes and connecting business requirements with functional capabilities of the solution.
- Creating a roadmap that takes into account strategic alignment and business value with the solution's life cycle.
- Process improvement and cost savings through customer-centric approaches.
- Fostering a culture of continuous improvement.
- Promoting awareness of selected solutions within the organization and engaging relevant stakeholders in ongoing development and business value realization.
- Identifying innovation opportunities.
- Solution-level IT landscape and budget ownership.
- Ensuring high-quality user success.
Requirements:
- A master's degree or equivalent and relevant work experience in IT.
- At least 5 years of development experience and a successful track record in leading step-change initiatives in an operational environment.
- Previous experience and good understanding of contact center environments and enablers.
- Strategic thinking and the ability to bridge business goals with technological solutions.
- Strong project management and stakeholder management skills.
- Experience in agile ways of working and design thinking.
- Excellent leadership, communication, and collaboration skills.
- Proficient English written and verbal.
- Travel required.
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