Operational Excellence Manager

4 hours ago


Espoo, Uusimaa, Finland Fortum Corporation Full time

Fortum Corporation is a leading Nordic energy company dedicated to powering a world where people, businesses and nature thrive together.

We are seeking an Operational Excellence Manager to join our team. As a key member of our operational excellence initiative, you will be responsible for driving the improvement of our business processes and delivering exceptional customer experiences.

Your primary focus will be on managing the end-to-end responsibility of our solutions during their lifecycle, ensuring they meet business and customer needs. You will work closely with business stakeholders, designers, and architects to capture, define, and prioritize needs and propose sustainable solutions.

You will also be responsible for creating a roadmap that takes into account strategic alignment and business value with the solution's life cycle. Additionally, you will proactively identify opportunities for process improvements and foster a culture of continuous innovation.

To succeed in this role, you will need a deep understanding of contact center environments and enablers. A strong background in IT and experience in agile ways of working, design thinking, and project management are essential. Excellent leadership, communication, and collaboration skills are also critical.

  • Develop and implement strategies to improve operational efficiency and deliver exceptional customer experiences.
  • Manage the end-to-end responsibility of solutions during their lifecycle, ensuring they meet business and customer needs.
  • Collaborate with cross-functional teams to capture, define, and prioritize needs and propose sustainable solutions.
  • Create a roadmap that takes into account strategic alignment and business value with the solution's life cycle.
  • Identify opportunities for process improvements and foster a culture of continuous innovation.


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