
Digital Solutions Lead
12 hours ago
Drive innovation in our technological backbone and empower our front-line staff to provide exceptional customer experiences. We are seeking two experienced Solution Managers to spearhead the development of Order-to-Cash and Customer Interactions solutions.
Fortum's Digital Customer Offering (DCO) is a business function where technology and operations converge. Our team creates superior digital offerings and experiences for our 2.4 million consumer and enterprise customers. We innovate, digitize processes, collaborate with stakeholders, and strive to make our customers' increasingly digital lives easier.
We are looking for a talented Solution Manager to drive contact center digitalization opportunities and manage solutions lifecycles. As part of our newly formed Nordic Customer Solutions unit, you will join a team responsible for enabling our contact centers with world-class solutions.
Main Responsibilities:
- End-to-end solution ownership during their lifecycle to gain business and customer value.
- Development life-cycle management according to business and customer needs.
- Collaboration with business stakeholders, designers, and architects to capture, define, and prioritize needs and propose sustainable solutions.
- Understanding business processes and connecting business requirements with functional capabilities of the solution.
- Creating a roadmap that takes into account strategic alignment and business value with the solution's life cycle.
- Process improvement and cost savings through customer-centric approaches.
- Fostering a culture of continuous improvement.
- Promoting awareness of selected solutions within the organization and engaging relevant stakeholders in ongoing development and business value realization.
- Identifying innovation opportunities.
- Solution-level IT landscape and budget ownership.
- Ensuring high-quality user success.
To excel in this role, you should have:
- A master's degree or equivalent and relevant work experience in IT.
- At least 5 years of development experience and a successful track record in leading step-change initiatives in an operational environment.
- Previous experience and good understanding of contact center environments and enablers.
- Strategic thinking and the ability to bridge business goals with technological solutions.
- Strong project management and stakeholder management skills.
- Experience in agile ways of working and design thinking.
- Excellent leadership, communication, and collaboration skills.
- Proficient English written and verbal.
- Travel required.
-
Creative Director
6 days ago
Espoo, Uusimaa, Finland Fortum Full timeAbout UsAt Fortum, we believe in powering a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets.We are looking for a creative director to lead our Marketing Technology Solutions unit. The ideal candidate will have a strong design...
-
Espoo, Uusimaa, Finland Finnish Designers Full time**Company Overview:**Finnish Designers is a leader in creating cutting-edge digital experiences. We're looking for a talented Senior UX Designer to lead our Product Experience Team in crafting industry-leading SaaS solutions.The Basware Product Experience Team consists of UX Designers and Content Designers, working together to shape industry-leading SaaS...
-
Business Development Lead
6 hours ago
Espoo, Uusimaa, Finland Turck Vilant Systems - RFID Solutions Full timeCompany OverviewTurck Vilant Systems - RFID Solutions is a leading provider of innovative data-driven solutions for the industrial sector. As we continue to grow and expand our operations, we are seeking a highly skilled Business Development Manager to join our team.Job DescriptionThe successful candidate will be responsible for driving new business...
-
Strategic Solution Architect
12 hours ago
Espoo, Uusimaa, Finland Fortum Full timeFortum is seeking an experienced Solution Manager to lead the development of digital solutions for our contact centers. As part of our newly formed Nordic Customer Solutions unit, you will be responsible for managing solutions lifecycles, driving process improvements, and ensuring high-quality user success.About Fortum's DCO:A business function where...
-
IT Solution Architect
6 days ago
Espoo, Uusimaa, Finland Fortum Corporation Full timeFortum Corporation is a leading Nordic energy company committed to powering a world where people, businesses and nature thrive together.We are seeking an IT Solution Architect to join our team. As a key member of our digital transformation initiative, you will be responsible for designing and implementing cutting-edge technology solutions that enable us to...
-
Solution Development Lead
6 days ago
Espoo, Uusimaa, Finland Huhtamaki Full timeHuhtamaki's JourneyWe are embarking on a significant transformation journey, driven by our 2030 Strategy. This presents an exciting opportunity for you to join our team and contribute to shaping the future of Huhtamaki.Your Key ResponsibilitiesDevelop and implement standardized processes to improve solution delivery.Collaborate with stakeholders to ensure...
-
Solution Manager
15 hours ago
Espoo, Uusimaa, Finland Fortum Full timeDo you want to take a key role in developing our technological backbone that drives operational excellence and empowers our front line to provide world-class customer experience? We are looking for two Solution Managers. One will be responsible for the Order to cash -Solutions and one for Customer Interactions - Solutions.Digital Customer Offering (DCO) is a...
-
Technical Sales Engineer
7 hours ago
Espoo, Uusimaa, Finland Siemens EDA (Siemens Digital Industries Software) Full timeAbout Siemens Digital Industries SoftwareWe're a global technology leader in Electronic Design Automation software. Our software tools enable companies to develop new and highly innovative electronic products faster and more cost-effectively.Our team is dedicated to providing cutting-edge solutions that meet the evolving needs of our customers. As a...
-
IT Project Manager
12 hours ago
Espoo, Uusimaa, Finland Fortum Full timeSpearhead the development of innovative digital solutions to drive operational excellence and enhance customer experiences at Fortum. As a Solution Manager, you will be responsible for managing solutions lifecycles, driving process improvements, and ensuring high-quality user success.Fortum's Digital Customer Offering (DCO) is a business function where...
-
Digital Strategy Director
6 days ago
Espoo, Uusimaa, Finland Metso Full timeVice President of Digital StrategyAt Metso, we are seeking a seasoned professional to drive business transformation in the mining industry.You will shape the future by leading digital transformation initiatives across the Minerals segment. Your expertise will be instrumental in developing and executing digital strategies that drive business growth and...
-
Chief Digital Transformation Officer
6 days ago
Espoo, Uusimaa, Finland Metso Full timeDigital Strategy LeaderWe are seeking a seasoned professional to lead our digital transformation efforts and drive business growth and sustainability in the mining industry.You will shape the future of the mining industry by leading digital transformation initiatives across the Minerals segment. Your expertise will be instrumental in developing and executing...
-
Digital Workplace Expert
2 days ago
Espoo, Uusimaa, Finland Aalto University Executive Education Oy Full timeJob Description:Aalto University is a leading institution in Finland, known for its innovative and interdisciplinary approach to education and research. The Digital Workplace team plays a critical role in supporting the university's digital transformation strategy, ensuring that all employees have access to the tools and resources they need to succeed.We are...
-
Espoo, Uusimaa, Finland Euraxess Full timeAt Aalto University, we're seeking a highly skilled professional to fill the role of Animation and Digital AV Production Instructor. As an integral member of our faculty, you'll play a pivotal part in shaping the next generation of artists and designers.Company OverviewAalto University is a world-renowned institution that combines art, design, architecture,...
-
Senior Vice President of Digital Innovation
6 days ago
Espoo, Uusimaa, Finland Metso Full timeDrive Business Transformation with MetsoMetso is a global leader in the mining industry, and we are looking for a senior professional to drive our digital transformation efforts.You will lead digital transformation initiatives across the Minerals segment, leveraging your expertise to develop and execute digital strategies that drive business growth and...
-
Growth Opportunities Professional
6 hours ago
Espoo, Uusimaa, Finland Turck Vilant Systems - RFID Solutions Full timeAbout the CompanyTurck Vilant Systems - RFID Solutions is a leading provider of innovative data-driven solutions for the industrial sector. Our mission is to help our customers streamline processes, redefine operations, and find new business opportunities using Industry 4.0 and digitization.Our TeamWe are a talented and dedicated team of professionals who...
-
Solutions Lifecycle Manager
12 hours ago
Espoo, Uusimaa, Finland Fortum Full timeJoin Fortum's team as a Solution Manager and play a key role in developing digital solutions for our contact centers. You will be responsible for managing solutions lifecycles, driving process improvements, and ensuring high-quality user success.About Fortum:A Nordic energy company committed to powering a world where people, businesses, and nature thrive...
-
Government IT Sales Lead
5 days ago
Espoo, Uusimaa, Finland Frends iPaaS Full timeAbout YouWe are looking for a driven sales professional with a passion for the public sector and a desire to make a significant impact. If you are a proactive, self-motivated individual with a deep understanding of public sector operations, we would love to hear from you.Job ResponsibilitiesDevelop and execute a sales pipeline strategy to acquire new public...
-
Communications Project Lead
6 days ago
Espoo, Uusimaa, Finland Citycon Full timeCitycon Group is seeking a results-driven Communications Project Lead to oversee the development and execution of multi-channel communication projects. The ideal candidate will possess a unique blend of strategic thinking, technical expertise, and exceptional project management skills.In this role, you will be responsible for leading cross-functional teams...
-
Professor of Digital Art and Animation
12 hours ago
Espoo, Uusimaa, Finland Aalto University Full timeOur RequirementsTo be considered for this position, you must possess a master's degree in animation or a related field, such as digital audio-visual production. You should also have a proven professional track record in animation and/or digital AV production, with experience in teaching and research in relevant areas.In addition to your technical expertise,...
-
Digital Engagement Manager
1 day ago
Espoo, Uusimaa, Finland Novo Nordisk AS Full timeWe are seeking a highly skilled Digital Engagement Manager to join our team in Finland. As a key member of our communications department, you will develop and implement effective digital engagement strategies to support the organization's objectives.Your responsibilities will include:Developing and implementing digital engagement strategies to engage with...