Solution Manager

1 day ago

Espoo, Uusimaa, Finland Fortum Full time

Do you want to take a key role in developing our technological backbone that drives operational excellence and empowers our front line to provide world-class customer experience? We are looking for two Solution Managers. One will be responsible for the Order to cash -Solutions and one for Customer Interactions - Solutions.

Digital Customer Offering (DCO) is a business function within Fortum Consumer Solutions, where business and technology come together. At DCO, we create superior digital offerings and experiences for our 2.4 million consumer and enterprise customers. We innovate and find new ways to digitalize our offerings and processes. We collaborate closely with our stakeholders and external partners. Through cross-functional collaboration, agility and sustainability focus, we strive to make our customers' increasingly digital lives easier with our services. We serve clients in the Nordics as well as Poland and Spain.

We are looking for a talented and passionate Solution Manager to drive our contact center digitalization opportunities and manage solutions lifecycle. In this role you will join our newly formed Nordic Customer Solutions unit The team is responsible for enabling our contact centers with world-class solutions, managing the technology roadmap and delivering future proof capabilities to our business stakeholders.

In this role, you will:

  • Own the end-to-end responsibility of solutions during their lifecycle in order to gain business and customer value.
  • Overall responsibility of development life-cycles of solutions according to business and customer needs.
  • Close collaboration with business stakeholders, designers and architects to capture, define and prioritize needs and propose sustainable solutions.
  • Understand business processes and connect business requirements with functional capabilities of the solution.
  • Responsible for creating roadmap that takes into account strategic alignment and business value with the solution's life cycle.
  • Proactively improving processes and ways of working to gain cost savings and customer centricity.
  • Fostering a culture of continuous improvement.
  • Promote awareness of selected solutions within the organization. Ensure relevant stakeholders are engaged in ongoing development and business value realization.
  • Identifying opportunities for innovation.
  • Own part of IT landscape & budget from solution perspective.
  • Ensure high quality and user success.

To excel in this role, you are expected to have:

  • A master's degree or equivalent and relevant work experience in IT.
  • At least 5 years of development experience and a successful track record in leading step change initiatives in an operational environment.
  • Previous experience and good understanding of contact center environment and enablers.
  • Strategic thinking and the ability to bridge business goals with technological solutions.
  • Strong project management and stakeholder management skills.
  • Experience in agile ways of working and design thinking.
  • Excellent leadership, communication and collaboration skills.
  • Proficient in English written and verbal.
  • Travelling is required.

Ready to Join Us?

Don't miss out on this exciting opportunity Submit your application by 17.03.2025 at the latest. We work with an ongoing selection and the job ad might be closed before the final application date. If you have any questions or would like to learn more about the position, feel free to reach out to Alexandra Rossi via email at alexandra.rossi@fortum.com. We're here to help and look forward to hearing from you

To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5,000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com

#J-18808-Ljbffr

  • Solutions Lifecycle Manager

    1 day ago

    Espoo, Uusimaa, Finland Fortum Full time

    Join Fortum's team as a Solution Manager and play a key role in developing digital solutions for our contact centers. You will be responsible for managing solutions lifecycles, driving process improvements, and ensuring high-quality user success.About Fortum:A Nordic energy company committed to powering a world where people, businesses, and nature thrive...

  • Cloud Solutions Manager

    5 days ago

    Espoo, Uusimaa, Finland Vincit Oyj Full time

    Vincit Oyj is seeking a skilled Cloud Solutions Manager to spearhead our cloud-based SAP project implementations. As a key member of our team, you'll oversee the entire lifecycle of these projects, from planning to delivery.Your responsibilities will include:Leading selected SAP deliveries, with a primary focus on cloud solutions.Collaborating with...

  • IT Project Manager

    1 day ago

    Espoo, Uusimaa, Finland Fortum Full time

    Spearhead the development of innovative digital solutions to drive operational excellence and enhance customer experiences at Fortum. As a Solution Manager, you will be responsible for managing solutions lifecycles, driving process improvements, and ensuring high-quality user success.Fortum's Digital Customer Offering (DCO) is a business function where...

  • Digital Solutions Lead

    1 day ago

    Espoo, Uusimaa, Finland Fortum Full time

    Drive innovation in our technological backbone and empower our front-line staff to provide exceptional customer experiences. We are seeking two experienced Solution Managers to spearhead the development of Order-to-Cash and Customer Interactions solutions.Fortum's Digital Customer Offering (DCO) is a business function where technology and operations...

  • Strategic Solution Architect

    1 day ago

    Espoo, Uusimaa, Finland Fortum Full time

    Fortum is seeking an experienced Solution Manager to lead the development of digital solutions for our contact centers. As part of our newly formed Nordic Customer Solutions unit, you will be responsible for managing solutions lifecycles, driving process improvements, and ensuring high-quality user success.About Fortum's DCO:A business function where...

  • IT Solution Architect

    6 days ago

    Espoo, Uusimaa, Finland Fortum Corporation Full time

    Fortum Corporation is a leading Nordic energy company committed to powering a world where people, businesses and nature thrive together.We are seeking an IT Solution Architect to join our team. As a key member of our digital transformation initiative, you will be responsible for designing and implementing cutting-edge technology solutions that enable us to...

  • Security Solutions Architect

    2 days ago

    Espoo, Uusimaa, Finland Basware Corporation Full time

    Cultivate your expertise as a Senior Security Architect with Basware Corporation and contribute to the success of our global SaaS product suite.Your ResponsibilitiesAs a senior security expert, you will be responsible for leading application security development, defining robust technical security solutions, and championing secure development practices...

  • Solution Development Lead

    6 days ago

    Espoo, Uusimaa, Finland Huhtamaki Full time

    Huhtamaki's JourneyWe are embarking on a significant transformation journey, driven by our 2030 Strategy. This presents an exciting opportunity for you to join our team and contribute to shaping the future of Huhtamaki.Your Key ResponsibilitiesDevelop and implement standardized processes to improve solution delivery.Collaborate with stakeholders to ensure...

  • Analytical Solutions Architect

    6 days ago

    Espoo, Uusimaa, Finland Fortum Full time

    Job SummaryWe're seeking an Analytical Solutions Architect to join our team at Fortum. As a key member of our data engineering team, you will be responsible for designing, building, and maintaining analytical data products that meet the needs of our business stakeholders.You will work closely with our data engineers and scientists to identify opportunities...

  • Business Solution Architect

    5 days ago

    Espoo, Uusimaa, Finland Vincit Oyj Full time

    Vincit Oyj seeks a visionary Business Solution Architect to design and implement cutting-edge SAP solutions, concentrating on cloud-based projects. As a respected member of our team, you'll play a pivotal role in driving innovation and growth.Your duties will encompass:Developing comprehensive business solution strategies, incorporating cloud...

  • Regulatory Reporting Solutions Specialist

    1 day ago

    Espoo, Uusimaa, Finland Kyndryl Full time

    Kyndryl is a leader in designing, building, managing, and modernizing mission-critical technology systems that the world depends on every day.We are looking for a skilled Regulatory Reporting Solutions Specialist to join our team. The successful candidate will be responsible for designing, implementing, and maintaining regulatory reports for banks, as well...

  • Senior Sales Manager, Software Quality Solutions

    1 day ago

    Espoo, Uusimaa, Finland Qt Group Full time

    Are you a Sales professional ready to make a real impact in the fast-paced world of software quality? Qt Group is looking for a dynamic Senior Sales Manager to join our global team. This role is based in Qt's headquarters in Espoo, Finland and you will be reporting to the global Sales Director of Software Quality Solutions.Your primary responsibility will be...

  • Technical Business Solutions Consultant

    1 hour ago

    Espoo, Uusimaa, Finland Fortum Full time

    The RoleThis exciting opportunity involves building next-generation digital solutions to enhance customer experience, marketing smartness, market-leading design, and user-friendliness.As a Digital Development Specialist, you will bridge the gap between business needs and technical solutions by gathering, analyzing, and documenting detailed business...

  • Director, Feeding Solutions

    18 minutes ago

    Espoo, Uusimaa, Finland Metso Corporation Full time

    Director, Feeding SolutionsJoin an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a...

  • Solution Owner, HR systems

    1 day ago

    Espoo, Uusimaa, Finland Aalto University Executive Education Oy Full time

    Aalto University is where science and art meet technology and business. We shape a sustainable future by making research breakthroughs in and across our disciplines, sparking the game changers of tomorrow and creating novel solutions to major global challenges. Our community is made up of 120 nationalities, 14,000 students, 400 professors and close to 5000...

  • Regional Cybersecurity Solutions Manager

    3 days ago

    Espoo, Uusimaa, Finland Check Point Software Technologies Ltd. Full time

    Company OverviewCheck Point Software Technologies Ltd. is a global leader in cybersecurity, recognized for its advanced solutions that protect against evolving digital threats.We are committed to innovation and excellence, ensuring we stay ahead in the dynamic cybersecurity landscape.

  • Operational Excellence Manager

    6 days ago

    Espoo, Uusimaa, Finland Fortum Corporation Full time

    Fortum Corporation is a leading Nordic energy company dedicated to powering a world where people, businesses and nature thrive together.We are seeking an Operational Excellence Manager to join our team. As a key member of our operational excellence initiative, you will be responsible for driving the improvement of our business processes and delivering...

  • Data Solutions Developer Position

    24 hours ago

    Espoo, Uusimaa, Finland BC Platforms Full time

    Our MissionAt BC Platforms, we strive to bridge the gap between life sciences and healthcare through innovative technology solutions. Our goal is to empower healthcare professionals by providing cutting-edge tools for data analysis and collaboration.We believe in creating a work environment that fosters growth, diversity, and excellence. Our team is...

  • HR Systems Manager

    21 hours ago

    Espoo, Uusimaa, Finland Aalto University Executive Education Oy Full time

    About UsAalto University Executive Education Oy is a leading provider of executive education, combining science and art to create innovative solutions. Our mission is to empower professionals with cutting-edge knowledge and skills, enabling them to drive business growth and success.We are currently seeking a highly skilled Solution Owner to join our team in...

  • Service Designer for Industrial Solutions

    3 days ago

    Espoo, Uusimaa, Finland Smartbi Full time

    The RoleWe are seeking a skilled Service Designer to join our team. As a Service Designer (AI & Data), you will have the unique opportunity to bring design principles into traditionally engineering-focused environments. You will work closely with stakeholders, project managers, engineers, and data scientists to ensure that solutions are technologically sound...