Customer Experience Strategist

1 week ago


Helsinki, Uusimaa, Finland dentsu Finland Full time

Career Opportunities at Dentsu Finland

We are a global marketing communications company that helps clients win, keep, and grow their best customers and achieve meaningful progress for their businesses.

As a Program Director, you will play a key role in overseeing and driving the success of multiple complex digital projects and programs within our customer organisations.

You will be responsible for leading the development and execution of delivery approaches and plans for CX programs owned by you, while also empowering the environment that enables teams to deliver exceptional solutions for our clients.

Your Key Responsibilities Will Include:

  • Developing and executing strategic plans for CX programs, leveraging your expertise in Data, CRM and CXM.
  • Maintaining a clear and efficient pipeline of work by overseeing a portfolio of programs and projects.
  • Identifying key performance indicators to measure the impact of our approach and strategy on the client's business.
  • Negotiating effectively with clients to ensure successful project outcomes.
  • Managing projects and identifying risks to ensure they meet the expected budget, time and scope.
  • Supporting project teams in overcoming challenges and driving projects to completion.
  • Improving reporting and knowledge-sharing mechanisms to leverage valuable insights across programs.

What We Are Looking For:

  • 5+ years of experience in a CX/Data consultation and Project Management role in a digital environment.
  • Certification in agile, embodying agile principles and values in project execution.
  • Proficiency in multiple project management methodologies.
  • A proven track record of successfully delivering large and complex digital projects including development, data and creatives.
  • Experience in facilitating effective collaboration and stakeholder engagement.
  • Excellent workshop facilitation and documentation skills, ensuring clear and organised project records.
  • Experience in optimising project schedules and deadlines.
  • Taking ownership and responsibility, and being proactive in seeking solutions.
  • Working proficiency in Finnish and English.


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