
Helsinki Customer Solutions Specialist
2 days ago
We are seeking an experienced professional to join our team as a Customer Solutions Engineer. This is a dynamic and technical role that combines problem-solving skills with a passion for customer interaction and continuous learning.
In this role, you will work with some of the largest and most advanced performance marketers in the world, solving their technical bottlenecks and developing innovative solutions that enhance our platform.
You will be responsible for managing and nurturing customer accounts through day-to-day communication and technical expertise. You will also plan online marketing strategies and corresponding technical requirements with the world's largest online advertisers.
Responsibilities:- Technical Problem Solving: Utilize your technical skills to debug errors, review code, and solve customer problems by digging through databases to identify root causes.
- Feature Development and Testing: Build and test features and integrations tailored to customer requirements.
- Customer Account Management: Manage and nurture customer accounts through day-to-day communication and technical expertise.
- Cross-functional Collaboration: Liaise with product, engineering, and customer success teams to find opportunities to productize features and provide valuable feedback.
- Continuous Learning and Development: Develop your technical and marketing knowledge constantly to stay on top of the latest technology and industry trends.
- Teammate Support and Training: Assist and train your teammates in understanding and handling technical issues.
- Technical Support for Sales and Customer Teams: Support the sales and customer teams with technical expertise, including automating their work and resolving client issues.
- Feasibility Assessment and Solution Design: Accurately assess the feasibility of technical requests, customer experience, maintenance needs, and risks to design the best solutions for customer needs.
- Marketing Measurement: Experience with marketing measurement solutions.
- Cloud Knowledge: Working experience with AWS, specifically Lambda and S3.
- Customer Engagement: Minimum of 3+ years of account management or other customer-facing experience in B2B SaaS businesses or agencies.
- Communication Skills: Fluent spoken and written English.
- Problem-Solving Abilities: Driven to combine customer management with solving complex problems using code.
- Technical Independence: Ability to create solutions independently with the technologies used at Smartly.
- Willingness to Travel: Ability and willingness to travel for meetings, conferences, and industry events.
- Hybrid Flexibility: You'll be based in our Helsinki office at least 3 days per week.
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually.
We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
Our end-to-end technology, unmatched access to media platforms, and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.
-
Customer Solutions Engineer Helsinki
2 days ago
Helsinki, Uusimaa, Finland Tbwa ChiatDay Inc Full timeThe Customer Solutions Engineer role at Smartly is a dynamic and technical position that combines problem-solving skills with a passion for customer interaction and continuous learning. You will work with some of the largest and most advanced performance marketers in the world, solving their technical bottlenecks and developing innovative solutions that...
-
Customer Solutions Expert Helsinki
2 days ago
Helsinki, Uusimaa, Finland Tbwa ChiatDay Inc Full timeJob DescriptionThe Customer Solutions Engineer role at Smartly is a dynamic and technical position that combines problem-solving skills with a passion for customer interaction and continuous learning. You will work with some of the largest and most advanced performance marketers in the world, solving their technical bottlenecks and developing innovative...
-
Customer Support Specialist Alternative
5 days ago
Helsinki, Uusimaa, Finland Swappie Full timeSwappie is a pioneering company in the refurbished electronics industry, dedicated to making sustainable choices mainstream. We're seeking a highly motivated and customer-focused professional to join our international customer service team as a German-speaking specialist.CUSTOMER SUPPORT SPECIALISTWe have an exciting fixed-term (1 year) opportunity for a...
-
Solution Analyst
1 week ago
Helsinki, Uusimaa, Finland RELEX Solutions Full timeWe're RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximise customer satisfaction...
-
Customer Solutions Engineer
1 week ago
Helsinki, Uusimaa, Finland Tbwa ChiatDay Inc Full timeThe Customer Solutions Engineer role at Smartly is a dynamic and technical position that combines problem-solving skills with a passion for customer interaction and continuous learning. You will work with some of the largest and most advanced performance marketers in the world, solving their technical bottlenecks and developing innovative solutions that...
-
Senior Customer Marketing Specialist
5 days ago
Helsinki, Uusimaa, Finland Nexi Group Full timeJob DescriptionWhy join us in 2025?Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.About The Merchant Solutions...
-
Senior Customer Marketing Specialist
8 hours ago
Helsinki, Uusimaa, Finland Nets Full timeJob DescriptionWhy join us in 2025?Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.About The Merchant Solutions...
-
Customer Support Specialist
5 days ago
Helsinki, Uusimaa, Finland Swappie Full timeSwappie is looking for passionate and driven colleagues who want to make a real difference for the environment by making refurbished electronics the go-to choice for consumers.Are you ready to make an impact on our German customers as our:CUSTOMER SUPPORT SPECIALISTWe have an exciting fixed-term (1 year) position for a customer-focused professional fluent in...
-
Senior Customer Solutions Consultant
2 days ago
Helsinki, Uusimaa, Finland Tbwa ChiatDay Inc Full timeAbout the RoleThis is a unique opportunity to join our team as a Customer Solutions Engineer and contribute to the growth and success of our company.In this role, you will be responsible for solving technical bottlenecks and developing innovative solutions that enhance our platform. You will work closely with our customers to understand their needs and...
-
IT Business Analyst
4 days ago
Helsinki, Uusimaa, Finland RELEX Solutions Full timeAbout UsRELEX Solutions is a pioneering technology company that's changing the world one solution at a time. Our team is passionate about using technology to improve sustainability and make a positive impact on the global community. We're committed to creating an inclusive environment for everyone and value diversity, so if you're looking for a new challenge...
-
Technical Customer Solutions Manager
2 days ago
Helsinki, Uusimaa, Finland Tbwa ChiatDay Inc Full timeAbout the TeamWe are a dynamic and technical team that values creativity, autonomy, and mutual support. As a Customer Solutions Engineer, you will be part of a team that is passionate about delivering innovative solutions that enhance our platform and meet our customers' needs.You will work closely with our cross-functional teams, including product,...
-
Customer Support Specialist
4 days ago
Helsinki, Uusimaa, Finland ABB Oy Full timeAbout ABB Motion Services">At ABB, we empower everyone to create sustainable solutions. Our core values: care, courage, curiosity, and collaboration drive our mission to maximize performance, uptime, and energy efficiency throughout the lifetime of electrical motion solutions.We are a global team dedicated to serving customers around the world with...
-
Helsinki, Uusimaa, Finland Avature Full timeJoin IBM – Where Innovation Meets Customer ServiceAre you passionate about technology and customer service? Do you want to be part of a global company that thrives on innovation and development? At IBM, we bring together people from diverse backgrounds to solve complex problems for businesses and organizations across the world — and now, we're looking...
-
Sales Growth Specialist
5 hours ago
Helsinki, Uusimaa, Finland Rajobit Oy Full timeRajobit Oy is seeking a highly motivated Sales Growth Specialist to join our team in Helsinki. As a Sales Growth Specialist, you will be responsible for driving sales growth and expansion in the Swedish market.Job Description:You will work closely with our product team to understand customer needs and develop targeted sales strategies. You will also be...
-
Technology Solution Developer
3 days ago
Helsinki, Uusimaa, Finland adesso Finland Full timeadesso Finland is seeking a highly motivated Data Scientist Specialist to join our dynamic team. As a key contributor, you will develop and implement data models, analyze customer data, and collaborate with clients to deliver business value.Key Tasks:Developing and implementing data models and analytics solutionsWorking with customer data to gain actionable...
-
Customer Experience Manager
4 hours ago
Helsinki, Uusimaa, Finland Nets Full timeNets is a leading provider of digital payment solutions, and we are seeking a talented Senior Customer Marketing Specialist to join our team.In this role, you will be responsible for developing and executing marketing strategies to drive customer engagement and loyalty. This includes building a comprehensive customer communication setup, creating...
-
Customer Success Specialist
5 days ago
Helsinki, Uusimaa, Finland Tepsivo Full timeAbout UsTepsivo is a modern company at the forefront of the pharma and pharmacovigilance (PV) sector. Our goal is to transform the industry through digital innovation and automation.We're looking for a talented Product Support Specialist to join our team. As a key member of our development team, you will work on products that are redefining the PV services...
-
customer care specialist
6 days ago
Helsinki, Uusimaa, Finland Frameda Oy Full timeFrameda Group on kampaamoalan tuotteiden maahantuonti- ja tukkuyritys. Edustamiamme brändejä ovat mm. KEVIN.MURPHY, K18Hair, Living Proof, ELEVEN Australia, Davines, Pastell. ja Cocobella. Tutustu yrityksemme markkinointiin ja brändeihimme nettisivuillamme www.frameda.fi ja IG:ssä: @frameda @framedaedu @kevinmurphyfinland @k18hair_fin @livingprooffinland...
-
Supply Chain Solutions Expert
4 days ago
Helsinki, Uusimaa, Finland RELEX Solutions Full timeCompany OverviewAt RELEX Solutions, we're passionate about using our technology to improve sustainability and change the world. Our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the global community. We believe that technology...
-
Agreement Management Specialist
3 days ago
Helsinki, Uusimaa, Finland Wärtsilä Corporation Full timeJob DescriptionWe are looking for an Agreement Management Specialist to join our team. The position is a permanent role, with the preferred location in the UK but also open to Vaasa, Helsinki or Turku in Finland.The main responsibilities of the Agreement Management Specialist include overall performance management of assigned agreements and warranty...