Helsinki Customer Solutions Specialist

2 days ago


Helsinki, Uusimaa, Finland Tbwa ChiatDay Inc Full time
About the Job

We are seeking an experienced professional to join our team as a Customer Solutions Engineer. This is a dynamic and technical role that combines problem-solving skills with a passion for customer interaction and continuous learning.

In this role, you will work with some of the largest and most advanced performance marketers in the world, solving their technical bottlenecks and developing innovative solutions that enhance our platform.

You will be responsible for managing and nurturing customer accounts through day-to-day communication and technical expertise. You will also plan online marketing strategies and corresponding technical requirements with the world's largest online advertisers.

Responsibilities:
  1. Technical Problem Solving: Utilize your technical skills to debug errors, review code, and solve customer problems by digging through databases to identify root causes.
  2. Feature Development and Testing: Build and test features and integrations tailored to customer requirements.
  3. Customer Account Management: Manage and nurture customer accounts through day-to-day communication and technical expertise.
  4. Cross-functional Collaboration: Liaise with product, engineering, and customer success teams to find opportunities to productize features and provide valuable feedback.
  5. Continuous Learning and Development: Develop your technical and marketing knowledge constantly to stay on top of the latest technology and industry trends.
  6. Teammate Support and Training: Assist and train your teammates in understanding and handling technical issues.
  7. Technical Support for Sales and Customer Teams: Support the sales and customer teams with technical expertise, including automating their work and resolving client issues.
  8. Feasibility Assessment and Solution Design: Accurately assess the feasibility of technical requests, customer experience, maintenance needs, and risks to design the best solutions for customer needs.
Requirements:
  • Marketing Measurement: Experience with marketing measurement solutions.
  • Cloud Knowledge: Working experience with AWS, specifically Lambda and S3.
  • Customer Engagement: Minimum of 3+ years of account management or other customer-facing experience in B2B SaaS businesses or agencies.
  • Communication Skills: Fluent spoken and written English.
  • Problem-Solving Abilities: Driven to combine customer management with solving complex problems using code.
  • Technical Independence: Ability to create solutions independently with the technologies used at Smartly.
  • Willingness to Travel: Ability and willingness to travel for meetings, conferences, and industry events.
  • Hybrid Flexibility: You'll be based in our Helsinki office at least 3 days per week.
About Us:

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually.

We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.

Our end-to-end technology, unmatched access to media platforms, and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.



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