Solution Analyst

13 hours ago

Helsinki, Uusimaa, Finland RELEX Solutions Full time

We're RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximise customer satisfaction while minimising operative costs. Whatever drives you, you'll find it here. You can be the change at RELEX.

Our Customer Operations team partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimise how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship-building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that's what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.

We are now looking for a Solution Analyst to join our Business Support & Testing team in Helsinki. You will join a close-knit, ambitious global team of 20+ highly talented and motivated Analysts. The team is responsible for supporting continuous service customers and colleagues to get the most out of their RELEX system. In addition, the team supports the product organization by conducting acceptance testing for development items.

This is an ideal role for a recent graduate who wants to be part of building a success story and to play a key role in our future growth. You are self-motivated and willing to take on new challenges. You will join an ambitious team of smart people; all committed to RELEX's success. RELEX, in turn, does its very best to take good care of its people.

What you'll be doing:

  • You will analyze and resolve supply chain related and SQL issues our customers and colleagues are facing by using RELEX's leading-edge technology.
  • You will provide consulting and support to customers on developing their RELEX system.
  • You will ensure and support high-quality product development by conducting acceptance testing.
  • You will conduct analyses and investigations on an ad-hoc basis for different internal stakeholders.
  • You will be working closely with consultants to create customer and product related documentation.

What you'll bring to the table:

  • Strong analytical and problem-solving skills.
  • Strong understanding of SQL databases and queries.
  • Proactive and result-driven attitude towards work.
  • Ability to understand SCM systems from both business and IT perspectives.
  • Excellent communication skills.
  • Educational background in Industrial Engineering, System sciences, Data Science, Statistics, Information & Service Management, Operations Research, Mathematics, System sciences or other relevant subject expertise.
  • Strong will to learn how our products operate and deliver world-class service.
  • Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently.

What we consider an advantage:

  • Previous work experience as an Analyst, Data Scientist etc or in customer service.
  • Ability to understand code and prior knowledge of databases.
  • Experience from retail, FMCG/CPG supply chain management, logistics, pricing.
  • Experience in implementing, or maintaining enterprise-scale software solutions.

What we offer you in return:

  • An international working environment in a flat hierarchy organization.
  • Challenging and engaging tasks and learning opportunities in a rapidly growing software company.
  • Opportunities to combine customer-facing consulting and internal software development activities.
  • Flexible work hours and a possibility to work remotely.
  • Challenging and varied tasks.
  • Possibility to grow in the company (multiple career paths) and to have support from an experienced team.
  • A position where you can help retailers fight against food waste.

RELEXians can be found around the world, but here we're based in Helsinki. We're passionate about using our technology to improve sustainability and change the world. Our office provides a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we're conveniently located, there's plenty of public transport and you can even bring your pet to the office

Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:

  • Flexible and hybrid working.
  • Extensive physical and wellbeing support.
  • Up to 8 weeks of annual leave per year.

We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements. As we're a diverse team of smart, motivated and fun people, we also have an office gym, offer a mobile phone package and bike leasing.

Are you the one we're looking for?

We're on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can't wait to see what challenges you'll overcome and what problems you'll solve. Join us and work with the best. Be curious. Be RELEX – apply today.

We will fill the position as soon as we find the right person so we recommend that you act quickly. Please apply before 4th April 2025.

If you have any questions about this position, Rebekka from our recruitment team will be happy to answer them (rebekka.gotter(at)relexsolutions.com).

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