Global Service Management Specialist

6 days ago


Helsinki, Uusimaa, Finland ABB Full time

At ABB, we are dedicated to addressing global challenges. Our core values of care, courage, curiosity, and collaboration drive our aim to empower everyone to create sustainable solutions.

This position reports to the Manager, Service Contracts and Warranty. In this role, you will manage service agreements and ensure all contract-related obligations are fulfilled according to company procedures and our contract management framework.

Key Responsibilities
  • With a sense of urgency and care, ensure service agreement commitments are followed and implemented according to ABB's framework.
  • Identify opportunities for improving customers' operations and eliminating pain points.
  • Prepare and execute regular performance reviews internally and externally with the customer.

You will be accountable for:

  • Supporting the development of contracts by gathering customer feedback and distributing it to internal stakeholders.
  • Optimizing contracts by analyzing deliverables.
  • Coaching and supporting service project and site managers in their projects.
Qualifications For The Role
  • Several years of experience in the service business, preferably in project management, sales, supply chain, account management, or another relevant area.
  • Independent and solution-focused way of working with analytical thinking skills.
  • Broad knowledge of contracts, preferably long-term service contracts, and a proven track record in contract management.
  • Bachelor's or Master's degree in Engineering, Business, or Economics.


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