Global Service Management Expert

2 days ago


Helsinki, Uusimaa, Finland Kemira Oyj Full time

At Kemira Oyj, we believe in empowering our employees to make a difference through our purpose-driven approach. As a Global Service Management Expert, you will play a crucial role in ensuring the support organization has the necessary information to operate effectively.

Key responsibilities include leading virtual knowledge coordination teams, supporting service desk and on-site team leaders, owning the IT knowledge base, and coordinating change management between end-user services and infrastructure teams.

We are looking for an experienced professional with over 4 years of experience in a global company, preferably in a senior service desk agent or team leader role. Strong understanding of IT support and change management processes is essential. Proficiency in ITSM tools, particularly ServiceNow, is a plus.

Able candidates will possess good collaboration, cooperation, and analytical skills, along with attention to detail and proficiency in English. As a member of our team, you will enjoy a competitive compensation package and benefits, as well as a multicultural and positive working environment offering a hybrid work setup.

Required Skills and Qualifications
  • Over 4 years of experience in a global company
  • Strong understanding of IT support and change management processes
  • Familiarity with ITSM tools, preferably ServiceNow
  • Good collaboration, cooperation, and analytical skills
  • Proficient in English


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