Commercial & Operations Manager, KDB Nordics

15 hours ago

Helsinki, Uusimaa, Finland KONE Full time

KONE Door Business (KDB) has a lot of potential with excellent operations, highly skilled people, and strong underlying market development. To ensure the future growth of the KONE Door Business, KONE has initiated a review of its Door Business to assess its optimal structure and synergies. The aim is to evaluate the best environment for growing the business in a way that benefits its customers, employees, and other stakeholders. Do you want to be a part of this transformation and be a leading partner to take KDB to the next level?

We are now looking for a Commercial and Operations Manager for Nordics, who will be responsible for implementing commercial and operational strategy in line with the business objectives. You will be an important addition to the KDB Leadership Team in Nordics reporting to the Nordic Managing Director and you have the important role to lead the Com & Ops team to reach the business targets & objectives.

You will lead the key account activity for Nordics and together with Branch Managers and other Global stakeholders, develop the portfolio of KAM accounts and repairs for doors, ensuring a smooth operation of the Customer Service Center for Nordics in accordance with strategic directions set by the business.

This is an amazing opportunity to take your leadership and entrepreneurial skills to the next level and to impact our way forward. The role can be based either in Finland or Sweden.

Key accountabilities at the role:
  • Develop and implement strategies to provide customers with cost-effective, innovative, and reliable door installations with efficient maintenance services.
  • Maintain good relationships with key strategic clients, major influencers, and decision-makers.
  • Ensure continuous profitable growth of the KAM portfolio and the Repair Tendering Sales business.
  • Responsible for the commercial service policy and ensuring its application within the team.
  • Ensure the planning and management of resources to efficiently and timely respond to tenders and customer requests.
  • Lead and drive the performance of the team to ensure customer satisfaction and financial results/budget targets.
  • Analyze, organize, and optimize the operations of the team and ensure compliance with company policies.
  • Manage and coach the team's performance on a daily basis, develop their skills, set objectives, and assess them.
  • Work closely with Branch Managers to develop the business and the customer satisfaction.
Knowledge, Education & Experience

To succeed in this role, you should have:

  • Master's degree in commercial or similar.
  • Prior working experience within people leadership both direct and matrix.
  • Commercial/Business development capabilities & experience.
  • Strong understanding of pricing, business principles, and risk management.
  • Experience driving change and process optimization.
  • Proficiency in English (spoken and written) and at least one of the Nordic languages.

We believe you are a leader with the ability to communicate with confidence and clarity. A people's leader who identifies and breaks down barriers to open communication. You encourage team members to share and implement their ideas and understand the value of cooperation between functions.

We also think you have the ability to take on the customer's perspective and to see the importance of focusing on those activities which are critical to customer satisfaction. Since you will be supporting in management of Key Customer Relationships, your experience within Customer relationship management will be appreciated.

You are a visionary and can inspire the organization to take on KDB's transformation and you also understand the basics of operations management and can ensure that our results stay on track month-to-month.

Apply by latest on the 16th of April 2025 by submitting CV and Cover letter.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

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