Account Specialist

3 days ago

Espoo, Uusimaa, Finland Refinitiv Full time

The Account Specialist position plays a critical role in supporting account executives and account managers and ensuring smooth customer operations. Their metrics reflect their efficiency, accuracy, and contribution to overall account management success to drive sales, upsells, cross sells, and renewals and provide exceptional customer service.

About the Role:

  1. Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.
  2. Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.
  3. Track and manage all customer renewals, ensuring timely and accurate processing.
  4. Prepare and send out quotes, contracts, and other necessary documentation.
  5. Serve as a point of contact for customers regarding sales, renewal, and support inquiries.
  6. Provide regular updates to the sales team and management on sales, renewal status and performance metrics.
  7. Communicate with customers regarding upcoming renewals, addressing any questions or concerns.
  8. Analyze customer data to identify trends and opportunities for improvement.
  9. Maintain and update customer information in the CRM system.

About You:

  1. 3+ years experience in account management, retention & renewals, sales, or a related field.
  2. Excellent communication and interpersonal skills.
  3. Fluency in English as well as Swedish or Finnish.
  4. Proficiency in CRM software and sales tools, driving utilization of tools and process training.
  5. Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.
  6. Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implement.
  7. Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.
  8. Strong organizational skills with the ability to manage multiple tasks and deadlines.
  9. Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio.
  10. Ability to work effectively with cross-functional teams.

What's in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you'll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

  • Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
  • Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility:

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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