Customer Success Manager

2 months ago

Espoo, Finland Salesforce Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.

This position will focus on our Core Signature customers, driving customer advocacy and reducing attrition by collaborating with Sales partners, expanding our Signature coverage, consuming Premier entitlements, and making strategic customer investments that foster trusted growth and success.

These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience

Your Impact
  • Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
  • Cultivate and maintain partner relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
  • Help your customers achieve their business goals and outcomes on the Salesforce platform by:
    • Coordinating the completion of the Signature Success catalogue of services as required for your customer.
    • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.
    • Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation.
  • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
  • Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
  • The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer's needs.


Minimum Requirements
  • Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
  • Outstanding communication and presentation skills with demonstrable ability to communicate and influence optimally at all levels of the organization, including executive and C-level.
  • Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
  • Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
  • Knowledge of software development process and design methodologies.
  • Experience leading efforts of multi-functional teams to facilitate the resolution or disposition of customer needs or projects.


Preferred Requirements
  • Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant).
  • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
  • Experience working with Enterprise-level customers.


Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

Salesforce welcomes all.

  • Customer Success Manager

    4 weeks ago

    Espoo, Uusimaa, Finland Questback Inc. Full time

    Job DescriptionQuestback Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic consulting and account management.Key ResponsibilitiesConsult with clients to understand their...

  • Customer Success Manager

    2 months ago

    Espoo, Uusimaa, Finland Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Senior Customer Success Manager/Customer Success Lead

    1 month ago

    Espoo, Uusimaa, Finland Sellforte Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Sellforte. As a key member of our customer-facing team, you will be responsible for ensuring excellent customer experience and delivering customer outcomes.Key ResponsibilitiesLead Sellforte SaaS implementation projects, identifying relevant data sources, coordinating...

  • Customer Success Account Management Professional

    1 month ago

    Espoo, Uusimaa, Finland Microsoft Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Account Management Professional. In this role, you will be responsible for building and maintaining strong relationships with our customers, providing them with exceptional service and support, and driving business growth through strategic...

  • BTP Customer Success Partner Advisor, Finland

    4 weeks ago

    Espoo, Uusimaa, Finland SAP Full time

    About the RoleWe are seeking a highly skilled BTP Customer Success Partner Advisor to join our team in Finland. As a key member of our Customer Success team, you will be responsible for driving the adoption and consumption of SAP Business Technology Platform (SAP BTP) services among our flagship EMEA customers.ResponsibilitiesProactively partner with...

  • Customer Success Partner Senior Advisor, Finland

    3 months ago

    Espoo, Finland SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Partner Senior Advisor, Finland

    3 months ago

    Espoo, Uusimaa, Finland SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • BTP Customer Success Partner Advisor, Finland

    1 month ago

    Espoo, Uusimaa, Finland SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP BTP Customer Success Partner Advisor, Finland

    4 weeks ago

    Espoo, Uusimaa, Finland SAP SE Full time

    SAP BTP Customer Success Partner Advisor OpportunityAt SAP, we empower individuals to excel in their roles. Our company culture is built on collaboration, innovation, and a shared passion to drive business success. We offer a dynamic work environment with opportunities for growth, recognition, and a range of benefits to support your well-being.About the...

  • SAP BTP Customer Success Partner Advisor, Finland

    1 month ago

    Espoo, Finland SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Manager

    4 weeks ago

    Espoo, Uusimaa, Finland ICT DIRECT Full time

    Tehtävän kuvausHaemme asiakasvastuujohtajaa, joka on motivoitunut ja osaava liiketoiminnan kehittämisessä ja asiakassuhteiden rakentamisessa. Tehtävässäsi olet vastuussa asiakasyritysten liiketoiminnan kehittämisestä ja rakentamisesta vahvoihin asiakassuhteisiin.VastuutToimia asiakasvastaavana ja kehittää asiakasyritysten liiketoimintaaRakentaa ja...

  • Customer Success Manager

    4 weeks ago

    Espoo, Uusimaa, Finland ICT DIRECT Full time

    Tehtävän kuvausHaemme asiakasvastuujohtajaa, joka on motivoitunut ja osaava liiketoiminnan kehittämisessä ja asiakassuhteiden rakentamisessa. Tehtävässäsi olet vastuussa asiakasyritysten liiketoiminnan kehittämisestä ja rakentamisesta vahvoihin asiakassuhteisiin.VastuutToimia asiakasvastaavana ja kehittää asiakassuhteitaTarjota...

  • Customer Success Manager

    4 weeks ago

    Espoo, Uusimaa, Finland Greenstep Sverige AB Full time

    TyötehtävätHaemme asiakkuudenhoidon asiantuntijaa, joka on mukana kasvun siivittämässä asiakkuuksiemme parissa. Tehtävässä sinun tulee olla asiakkaan ensisijainen kontakti ja vastaa asiakkuuksien kasvattamisesta sekä asiakastyytyväisyyden ylläpitämisestä.Tehtävän kuvausTehtävässä sinun tulee:Asiakkaan ensisijaisena kontaktina toimiminen ja...

  • Customer Support Specialist

    1 month ago

    Espoo, Uusimaa, Finland Olympus EMEA Full time

    {"h1": "Customer Support Coordinator at Olympus EMEA", "p": "Are you a proactive individual with a passion for delivering exceptional customer experiences? We're seeking a dedicated Customer Support Coordinator to join our dynamic team at Olympus EMEA, where we're committed to making people's lives healthier, safer, and more fulfilling.In this role, you'll...

  • Customer Support Specialist

    1 month ago

    Espoo, Uusimaa, Finland Olympus Finland Oy (OOY) Full time

    About the RoleWe are seeking a highly skilled and customer-oriented Customer Support Coordinator to join our team at Olympus Finland Oy (OOY). As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients in the Finnish market.Your ResponsibilitiesEngage with customers to understand their...

  • Customer Service Representative

    1 month ago

    Espoo, Uusimaa, Finland Codento Full time

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Medix Biochemica. As a key member of our Customer Care Team, you will be responsible for ensuring the highest level of customer satisfaction through exceptional service and support.Key Responsibilities:Manage customer orders from placement to...

  • Customer Support Specialist

    4 weeks ago

    Espoo, Uusimaa, Finland Codento Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Advisor. As a key member of our customer service team, you will play a vital role in ensuring our customers receive exceptional support and guidance in using our financial management products and apps.Key ResponsibilitiesProvide expert support...

  • Strategic Customer Service Leader

    4 weeks ago

    Espoo, Uusimaa, Finland Codento Full time

    Lead Our Customer Service Team to ExcellenceWe are seeking a seasoned leader to drive our customer service function to new heights. As the Head of Customer Service and Admin, you will be responsible for building and leading high-performing teams, designing and implementing excellent processes, and drafting and executing department strategy and budget.Key...

  • Project Management Office Lead

    1 month ago

    Espoo, Uusimaa, Finland Efecte Corp. Full time

    About the RoleWe are seeking a highly skilled and experienced Project Management Office Lead to join our team at Efecte Corp. in Espoo, Finland. As a key member of our delivery team, you will be responsible for leading our project management practices across all delivery teams, including external project managers.Key ResponsibilitiesDevelop and implement...

  • Partnership Development Manager, Cloud Solutions

    4 days ago

    Espoo, Uusimaa, Finland Arrow Electronics, Inc. Full time

    Position:Cloud Partnership ManagerJob Description:Arrow is seeking a dynamic and motivated sales professional to join our Microsoft team as a Cloud Partnership Manager. The successful candidate will be responsible for driving business growth and developing strategic partnerships with key customers in the cloud space. The role will be based in Espoo, Finland,...