Customer Success Manager

4 weeks ago


Espoo, Uusimaa, Finland Questback Inc. Full time
Job Description

Questback Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic consulting and account management.

Key Responsibilities
  • Consult with clients to understand their business needs and develop tailored solutions to drive customer success.
  • Collaborate with cross-functional teams to design and deliver customer-centric experiences that meet or exceed client expectations.
  • Develop and maintain strong relationships with clients to ensure high levels of satisfaction and retention.
  • Stay up-to-date with industry trends and best practices in customer experience and feedback management to provide expert guidance to clients.
  • Conduct regular business reviews and provide actionable insights to clients to help them achieve their business goals.
Requirements
  • Post-graduate degree in business, economics, technical sciences, statistics, psychology, or behavioral science.
  • 1-3 years of experience in a customer-facing role in employee and/or customer feedback management, consultancy, or project management in a business-to-business environment.
  • Fluent or native in Finnish and excellent skills in English.
  • Experience using Salesforce is a plus.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive remuneration and benefits package.
  • The chance to work with a global leader in experience management and make a real impact on our clients' businesses.
  • Regular coaching and training to help you succeed in your role.

If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.



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