Service Management Team Lead

3 days ago


Espoo, Uusimaa, Finland Matrix42 Full time
About the Job

We are looking for an IT Project Management Specialist to drive operational excellence and ensure seamless IT service delivery. As a key member of our team, you will oversee project and service delivery, analyze performance metrics, and lead continuous improvement initiatives.

Responsibilities
  • Lead & Inspire: Manage and motivate a diverse, multinational SMO team, fostering collaboration and high performance.
  • Ensure Excellence: Oversee project and service delivery, maintaining operational excellence and adherence to SLAs.
  • Drive Improvement: Analyze performance metrics, deliver insights, and lead continuous improvement initiatives.
  • Resolve Issues: Act as the escalation point for service concerns, ensuring prompt and effective resolutions.
  • Optimize Processes: Enhance SMO and project delivery processes, policies, and documentation for efficiency.
Qualifications
  • 1-3 years of experience in IT Service Management.
  • Experience in leading a team.
  • Fluent in English and Finnish (German is a plus).
  • Proactive, customer-focused, and flexible approach.


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