Service Delivery and Operations Manager, Network Services

3 days ago


Espoo, Uusimaa, Finland Metso Corporation Full time
Company Overview:
Metso Corporation is a leading global company in the aggregates, minerals processing, and metals refining industries. Our mission is to enable sustainable modern life by improving energy and water efficiency, increasing productivity, and reducing environmental risks. We strive to be the partner for positive change.

Job Description:
We are seeking an experienced Service Delivery and Operations Manager to join our team. As a key member of our network services team, you will be responsible for ensuring the success of all related operational services while working on development and continuous improvement using Agile working methodologies. You will also work closely with our internal and external stakeholders.

Key Responsibilities:
- Manage the Network Services Portfolio, including service pipeline, operational catalog, and technology retirement.
- Oversee Network Services demand, capacity, and availability management.
- Ensure Network Services architecture is designed, developed, and improved to align with business goals and industry best practices.
- Lead service transitions for new and updated Network Services, following best practices to minimize business risks.

Requirements:
- A broad understanding of Network services – specifically on LAN services, and related security and authentication solutions.
- At least 5-8 years' experience in various IT infrastructure network and manager positions.
- Experience with IT Service Delivery Management methodologies.
- Good understanding of ITIL and other infrastructure-related frameworks and best practices.
- Experience of Agile methodologies (Scrum, Kanban).
- Understanding of practical security measures, and IT Security principles, particularly in the network domain.

What's in it for you:
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
- Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, and engagement surveys.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

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