Support Services Director

4 days ago


Helsinki, Uusimaa, Finland Netflix Full time

About the Job

We are looking for an experienced Player Support Lead to join our team at Netflix Games. As a member of our support team, you will be responsible for leading support operations, collaborating with cross-functional partners, and ensuring excellent player experiences.

The ideal candidate will have 5+ years of experience in player support as a lead or supervisor in the gaming industry, along with a proven track record of managing multiple games simultaneously and overseeing both internally and externally sourced agents and/or outsourced support teams.

This role requires advanced experience in setting up and optimizing support systems, including Helpshift, with technical proficiency in managing tags, FAQs, KPIs, Smart Intents (SI), bots, and automation. Additionally, the candidate should have extensive experience with CRM tools, Google Suite, and other customer support tools.

Key Responsibilities

  • Provide leadership to the support team, ensuring they are equipped to provide excellent player experiences.
  • Collaborate with producers and game developers to understand upcoming releases, feature specs, and game tools that will aid in supporting the game effectively.
  • Establish and/or optimize processes to identify, track, and escalate in-game trends, emerging game issues, and policy opportunities.
  • Manage, request, and improve support tools (GaaS/admin tool/PS tech requirements), including setting up and optimizing the Helpshift ticketing system with Smart Intents (SI), bots, automation, and other improvements.
  • Collaborate closely with the Community Manager to surface and address game-specific issues and trends and to ensure consistent and transparent communication with players.


  • Helsinki, Uusimaa, Finland LeadDesk Full time

    **About LeadDesk**At LeadDesk, we simplify human connections between organizations and people across Europe. Our AI-powered platform connects over 500 million customers with call center agents.We're a diverse community of talented individuals who share a common goal: to deliver exceptional customer experiences.We welcome people from all backgrounds and walks...


  • Helsinki, Uusimaa, Finland LeadDesk Full time

    We're seeking a Professional Services Director to join our team at LeadDesk. In this leadership role, you'll oversee the delivery of professional services to our clients, driving growth and improving customer satisfaction.You'll manage Developer teams, identify sales opportunities, coach Solution Engineers, and collaborate with cross-functional teams to...


  • Helsinki, Uusimaa, Finland AidAlly Services LLC Full time

    About the RoleAs a key member of our IT team, you will be the primary point of contact for users seeking technical assistance with various IT-related issues. Your expertise in troubleshooting and resolving problems will ensure seamless support across multiple platforms.Deliver exceptional first-line IT support to end-users via phone, email, web, and...

  • Service Desk Agent

    4 days ago


    Helsinki, Uusimaa, Finland AidAlly Services LLC Full time

    About the Role:As a Service Desk Agent, you will be the first point of contact for IT-related issues, helping users via phone, email, web, and chat. You'll troubleshoot and resolve Windows, network, hardware, and software issues while ensuring an excellent customer experience.Responsibilities:Provide first-line IT support for end usersLog, categorize, and...


  • Helsinki, Uusimaa, Finland Talented Solutions Oy Full time

    Twig & Nav is looking for a Director of Engineering to lead the technical strategy and vision for their next-generation service management and monitoring platform. As a key member of the leadership team, you will be responsible for driving innovation and technology adoption across the organization.The ideal candidate will have experience leading technical...


  • Helsinki, Uusimaa, Finland ManpowerGroup Oy Full time

    About the RoleThis Administrative Support position is ideal for those who enjoy working in a fast-paced, international environment. As a member of our team, you will contribute to the success of the European Chemicals Agency by providing administrative support in various areas.We are looking for a detail-oriented individual who can handle multiple tasks,...


  • Helsinki, Uusimaa, Finland VNTR Full time

    Are you passionate about Venture Capital and building thriving communities?VNTR, a global community of professional investors, seeks ambitious Chapter Directors to lead our expansion into new regions Apply Now here.VNTR is a global community of professional investors offering an investor platform, an exclusive club, a syndicate, a secondary marketplace, and...

  • Sales Director

    12 hours ago


    Helsinki, Uusimaa, Finland Measurlabs Full time

    The Measurlabs Team is expanding, and we are seeking a highly skilled Sales Director to drive sales of our chemical and environmental sample analysis services. In this role, you will be responsible for both inbound and outbound sales activities, focusing on acquiring new clients in the chemicals and environment industries targeting mainly Europe but also...

  • General Director

    4 days ago


    Helsinki, Uusimaa, Finland Lääkärit Ilman Rajoja Full time

    Lääkärit ilman rajoja (Médecins Sans Frontières, MSF) established an office in Finland in 2018. In a short time, we have grown into a dynamic, vibrant, and constantly developing organization that has found its place in the Finnish NGO sector. The purpose of the Finnish office is to raise awareness about humanitarian crises and to raise funds to help...


  • Helsinki, Uusimaa, Finland Electronic Arts (EA) Full time

    Description & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Director of...

  • Director, ERM

    1 week ago


    Helsinki, Uusimaa, Finland Adecco Finland Full time

    For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which employees are...

  • Business Director

    4 days ago


    Helsinki, Uusimaa, Finland Boston Consulting Group (BCG) Full time

    Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...


  • Helsinki, Uusimaa, Finland Talented Solutions Oy Full time

    Twig & Nav is seeking a seasoned Senior Director of Technical Operations to lead the technical operations and infrastructure of their next-generation service management and monitoring platform. As a key member of the leadership team, you will be responsible for driving innovation and technology adoption across the organization.The ideal candidate will have...


  • Helsinki, Uusimaa, Finland Acolad group Full time

    Acolad Group is a global leader in content and language solutions, supporting companies across various industries to scale across markets.About the RoleWe are seeking an experienced Financial Operations Director to join our dynamic team in Helsinki. The successful candidate will be responsible for managing all aspects of financial operations, including...

  • Commercial Director

    5 days ago


    Helsinki, Uusimaa, Finland Blueprint Genetics Full time

    Are you an experienced commercial leader with a passion for developing your team? Do you thrive in global, fast-paced environments and have a growth mindset? If so, we want to hear from you Join us at Blueprint Genetics and help us to shape the future of genetics and healthcare.Blueprint Genetics, a Quest Diagnostics company, is a clinical genetic testing...

  • Financial Director

    2 days ago


    Helsinki, Uusimaa, Finland Greenstep Oy Full time

    Seeking for a Financial Director for our clientAre you an experienced finance management professional in search of your next thrilling opportunity? We are delighted to announce a newly created Finance Director role within a family-owned group with a rich history and a promising future.If you are a strategic thinker with a robust background in financial...


  • Helsinki, Uusimaa, Finland CVX Ventures Full time

    Investment Director RoleWe are seeking a highly motivated and experienced Investment Director to join our team in Helsinki.As Investment Director, you will be responsible for:Leading our investment activities in HelsinkiDeveloping and implementing our investment strategyManaging relationships with entrepreneurs, investors, and other stakeholdersProviding...


  • Helsinki, Uusimaa, Finland Tbwa ChiatDay Inc Full time

    Driving Innovation in AISmartly is a pioneering AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our end-to-end technology, unmatched access to media platforms, and exceptional customer service help Fortune 500 brands reach and engage consumers and learn what performs best.We're looking for a highly...


  • Helsinki, Uusimaa, Finland Patrique Mercier Recruitment Spain Full time

    Key ResponsibilitiesAs a member of our team, you will:Provide expert-level customer support to Finnish-speaking clients.Document customer interactions to help us improve our service.Collaborate with your team to achieve service objectives and share insights for continuous improvement.


  • Helsinki, Uusimaa, Finland Electronic Arts (EA) Full time

    Job SummaryThe Director of Studio Operations will lead the operational aspects of game development, establishing development frameworks, managing risk, and planning capacity and resources. This role requires a seasoned leader with experience in mobile app development, online live services, and team management.Key ResponsibilitiesDevelop and implement...