
Service Desk Agent
3 days ago
About the Role:
As a Service Desk Agent, you will be the first point of contact for IT-related issues, helping users via phone, email, web, and chat. You'll troubleshoot and resolve Windows, network, hardware, and software issues while ensuring an excellent customer experience.
Responsibilities:
- Provide first-line IT support for end users
- Log, categorize, and prioritize incidents and service requests in an ITSM tool
- Troubleshoot Windows environments, network issues, hardware/software problems
- Escalate issues when needed, ensuring efficient resolution within SLA
- Collaborate with internal/external teams and share knowledge with colleagues
- Follow ITIL processes (Incident, Change, Problem Management)
Requirements:
- Experience in a Service Desk/IT support role
- Strong troubleshooting skills in Windows, networks, and Microsoft applications
- Excellent communication & customer service skills
- ITIL certification (or equivalent knowledge)
- Ability to manage escalations and train new hires
- Fluent in English Norwegian, Finnish
Apply now and grow your IT career with us
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