Hotel Luxury Manager

2 days ago


Helsinki, Uusimaa, Finland Eezy Henkilöstöpalvelut Full time

The Hotel Maria, a premier luxury hotel in Helsinki's Kruununhaka district, offers an exceptional opportunity to contribute to crafting unparalleled luxury experiences. As a key member of our team, you will have the unique chance to set new standards of excellence in hospitality.

With 117 exquisite rooms and suites, along with a restaurant, bar, grand ballroom, and spa area, The Hotel Maria redefines luxury and sophistication. Our guests expect exceptional service, and it's up to you to deliver.

**Job Description:**

We are seeking a skilled Front Desk Lead Specialist to manage our front desk team during peak hours. This role requires strong leadership skills, ability to make quick decisions, and excellent communication skills to handle complex guest situations.

**Key Responsibilities:

  • Lead the front desk team and ensure smooth operations during high-demand periods
  • Make quick decisions and address guest concerns effectively
  • Communicate clearly with guests and staff while managing multiple tasks
  • Expertise in hotel systems (Opera / Opera cloud), check-ins, check-outs, billing, reservations, and maintaining smooth operations
  • Act as a liaison between management and front desk team

**Requirements:**

We are looking for a professional with several years of experience in hotel operations, fluent in Finnish and English. If you possess excellent leadership skills, can work under pressure, and provide exceptional customer service, we encourage you to apply.

**Benefits:**

We offer a dynamic environment for professional growth and development, exclusive staff benefits at The Hotel Maria and globally through Preferred Hotels & Resorts, and opportunities for advancement.



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