Front Desk Lead Specialist

2 days ago


Helsinki, Uusimaa, Finland Eezy Henkilöstöpalvelut Full time

At The Hotel Maria, we strive to create unforgettable experiences for our guests in Helsinki's Kruununhaka district. As a Front Desk Lead Specialist, you will be part of a team that sets new standards of excellence in hospitality.

We feature 117 exquisite rooms, including luxurious suites, a restaurant, bar, grand ballroom, and spa area. Our guests expect exceptional service, and it's up to you to deliver.

**Job Overview:**

This is a fixed-term contract position, approximately 90 hours or 112.5 hours per 3 weeks, starting flexible during April-May, depending on your life situation. We hope you can continue with us after summer.

**Responsibilities:**

Manage the front desk team and ensure smooth operations during high-demand periods

Make quick decisions and address guest concerns effectively

Communicate clearly with guests and staff while managing multiple tasks

Expertise in hotel systems (Opera / Opera cloud), check-ins, check-outs, billing, reservations, and maintaining smooth operations

Act as a liaison between management and front desk team

**Requirements:**

We are looking for a professional with several years of experience in hotel operations, fluent in Finnish and English. If you possess excellent leadership skills, can work under pressure, and provide exceptional customer service, we encourage you to apply.



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