Luxury Hotel Operations Manager

3 days ago


Helsinki, Uusimaa, Finland Eezy Henkilöstöpalvelut Full time

Join our team at The Hotel Maria, a premier luxury hotel in Helsinki's Kruununhaka district, and become a part of crafting unforgettable experiences for our guests. As a Front Desk Lead Specialist, you will be responsible for leading our front desk team during peak hours.

We feature 117 exquisite rooms, including luxurious suites, a restaurant, bar, grand ballroom, and indulgent spa area. Our guests expect exceptional service, and it's up to you to deliver.

**Key Responsibilities:**

Lead the front desk team and ensure smooth operations during high-demand periods

Make quick decisions and address guest concerns effectively

Communicate clearly with guests and staff while managing multiple tasks

Expertise in hotel systems (Opera / Opera cloud), check-ins, check-outs, billing, reservations, and maintaining smooth operations

Act as a liaison between management and front desk team

**Requirements:**

We are looking for a professional with several years of experience in hotel operations, fluent in Finnish and English. If you possess excellent leadership skills, can work under pressure, and provide exceptional customer service, we encourage you to apply.



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