ICT Service Delivery Manager

3 days ago


Helsinki, Uusimaa, Finland Glaston Corporation Full time

We are seeking an experienced ICT Business Partner to join our team at Glaston Corporation. As a key member of our organization, you will be responsible for developing and implementing Salesforce ServiceCloud solutions, SAP CS module, and Salesforce/SAP service processes.

Responsibilities:
  • Design, develop, and implement Salesforce ServiceCloud solutions, SAP CS module, and Salesforce/SAP service processes
  • Analyze and troubleshoot existing solutions, providing user support to employees
  • Create and maintain technical documentation and provide training
About Our Ideal Candidate:
  • Degree in IT, business informatics, or a related field
  • Significant experience in Salesforce, preferably in Field Service Lightning
  • Salesforce Administrator or Field Service Consultant certification is highly valued
  • Familiarity with Salesforce automation and customization tools
  • Understanding of SAP CS module is beneficial
  • Strong project management skills
  • Excellent written and verbal communication skills in English; proficiency in German and Finnish is an asset
About Glaston Corporation:
  • Award-winning employer with excellent employee benefits
  • Dynamic and collaborative work environment
  • Ongoing opportunities for professional growth and development


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