Payment Solution Advocate

2 days ago


Espoo, Uusimaa, Finland Enfuce Full time

About The Role:

The Customer Support Specialist at Enfuce plays a key role in ensuring excellent customer experience by providing timely and effective support and consultation for our products and services.

  • This position is responsible for handling customer inquiries, troubleshooting issues, and ensuring that customer needs are met efficiently.
  • The Customer Support Specialist works closely with internal teams to improve processes, enhance service quality, and contribute to customer satisfaction and loyalty.

Key Responsibilities:

  • Manage and resolve customer inquiries through the ticketing system, ensuring prompt responses and resolutions, adhering to agreed service level agreements (SLAs).
  • Monthly reporting tasks such as dispute reporting, digital wallet reporting, and SLA reporting.
  • Dispute case handling, reporting, and consultation in adherence to regulatory requirements.
  • Train and consult for customers on self-service tools and effective tool usage.
  • Continuously improve ways of working, leveraging AI, automating tasks, and developing self-service capabilities.

Requirements:

  • 2+ years' experience in customer-facing roles within payments and/or high growth technology-driven startup environment.
  • Excellent communication skills in English and Finnish, both written and spoken, with great collaboration skills.
  • Growth mindset, curious to learn about card issuing and the payments industry.
  • Honest and bold ambition, eager to grow with Enfuce in line with our values.
  • Familiarity with ticketing systems (Jira Service Management) and a general technical aptitude for learning new systems and tools.


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