
Payment Solution Advocate
2 days ago
About The Role:
The Customer Support Specialist at Enfuce plays a key role in ensuring excellent customer experience by providing timely and effective support and consultation for our products and services.
- This position is responsible for handling customer inquiries, troubleshooting issues, and ensuring that customer needs are met efficiently.
- The Customer Support Specialist works closely with internal teams to improve processes, enhance service quality, and contribute to customer satisfaction and loyalty.
Key Responsibilities:
- Manage and resolve customer inquiries through the ticketing system, ensuring prompt responses and resolutions, adhering to agreed service level agreements (SLAs).
- Monthly reporting tasks such as dispute reporting, digital wallet reporting, and SLA reporting.
- Dispute case handling, reporting, and consultation in adherence to regulatory requirements.
- Train and consult for customers on self-service tools and effective tool usage.
- Continuously improve ways of working, leveraging AI, automating tasks, and developing self-service capabilities.
Requirements:
- 2+ years' experience in customer-facing roles within payments and/or high growth technology-driven startup environment.
- Excellent communication skills in English and Finnish, both written and spoken, with great collaboration skills.
- Growth mindset, curious to learn about card issuing and the payments industry.
- Honest and bold ambition, eager to grow with Enfuce in line with our values.
- Familiarity with ticketing systems (Jira Service Management) and a general technical aptitude for learning new systems and tools.
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