Card Program Specialist

2 days ago


Espoo, Uusimaa, Finland Enfuce Full time

About Enfuce:

We're a leading global card issuer and payment processor that brings innovation, security, and expertise together to create modular, cloud-based payment processing capabilities.

  • We're one of Finland's most valuable scaleups and the first financial service provider in the world to be PCI-DSS certified while running our service in the public cloud.
  • Our approach focuses on collaboration to efficiently provide customers with cutting-edge features – offering in-house experts and white labelled technology to help companies create scalable payment solutions with ease. We support debit, credit, prepaid, gift, fleet, and fuel card programmes in any form – for consumer, commercial, and B2B applications.
  • We hold an Electronic Money Institution (EMI) licence from the Finnish FSA and from the UK's Financial Conduct Authority (FCA), enabling operations across Europe and the UK. Our PCI-DSS certified platform guarantees 99.999% uptime, global scalability, and card scheme connectivity, supporting various card programmes and integration with digital wallets.
  • We've received industry recognition for our leadership, including participation in Visa Fintech Fast Track and Mastercard Lighthouse Development Program, as well as winning prestigious awards, such as the PayTech Award for Best Payments Solution and the FF Award for Mobile Payments.

About The Role:

The Customer Support Specialist at Enfuce plays a crucial role in delivering excellent customer experience by providing timely and effective support and consultation for our products and services.

  • This position is accountable for handling customer inquiries, resolving issues, and ensuring customer needs are met efficiently.
  • The Customer Support Specialist collaborates with internal teams to improve processes, enhance service quality, and contribute to customer satisfaction and loyalty.

Key Responsibilities:

  • Resolve customer inquiries through the ticketing system, ensuring prompt responses and resolutions, adhering to agreed service level agreements (SLAs).
  • Monthly reporting tasks such as dispute reporting, digital wallet reporting, and SLA reporting.
  • Handle dispute cases, reporting, and consultation in accordance with regulatory requirements.
  • Train and consult customers on self-service tools and effective tool usage.
  • Continuously improve work methods, leveraging AI, automating tasks, and developing self-service capabilities.

What We're Looking For:

  • 2+ years' experience in customer-facing roles within payments and/or high growth technology-driven startup environment.
  • Excellent communication skills in English and Finnish, both written and spoken, with great collaboration skills.
  • Growth mindset, eager to learn about card issuing and the payments industry.
  • Honest and ambitious individual, eager to grow with Enfuce in line with our values.
  • Familiarity with ticketing systems (Jira Service Management) and a general technical aptitude for learning new systems and tools.


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