Clinical Trial Support Representative

7 days ago


Helsinki, Uusimaa, Finland Clariness Full time

Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Medical Patient Liaison Specialist. In this role, you will play a critical part in connecting patients with life-changing treatments, working closely with doctors and other stakeholders to ensure seamless trial execution.

Key Responsibilities

  • Provide exceptional customer service to patients, addressing their queries and concerns in a timely and professional manner.
  • Screen patients for eligibility, using your expertise to accurately match participants with suitable clinical trials.
  • Facilitate connections between doctors and patients, promoting effective communication and collaboration.

Requirements

  • Finnish (mother-tongue) and English proficiency, with excellent communication skills to interact with diverse stakeholders.
  • A background in nursing, CRA, or a related medical field, with an understanding of medical topics and the ability to handle sensitive information.
  • Previous experience in handling customer requests via phone and email, ideally in a call center setting.
  • Well-organized, confident communicator, and passionate about delivering first-class service to customers.

About Us

We are a global organization dedicated to accelerating medical innovation, connecting patients with life-changing treatments and improving patient outcomes. We value diversity, equity, and inclusion, and welcome applications from candidates who share our commitment to excellence.



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