Global Clinical Operations Associate

1 week ago


Helsinki, Uusimaa, Finland Clariness Full time

Job Profile

We are seeking a skilled and experienced individual to join our team as a Healthcare Service Delivery Expert. In this role, you will play a key part in delivering high-quality services to our patients, working closely with cross-functional teams to ensure seamless trial execution.

Main Responsibilities

  • Develop and implement service delivery strategies to meet patient needs and improve trial outcomes.
  • Collaborate with site personnel, investigators, and other stakeholders to resolve issues and address questions.
  • Contribute to the development and implementation of trial protocols, procedures, and processes.

Requirements

  • Finnish (mother-tongue) and English proficiency, with excellent communication skills to interact with diverse stakeholders.
  • A background in nursing, CRA, or a related medical field, with an understanding of medical topics and the ability to handle sensitive information.
  • Previous experience in handling customer requests via phone and email, ideally in a call center setting.
  • Well-organized, confident communicator, and passionate about delivering first-class service to customers.

About Us

We are a global organization dedicated to accelerating medical innovation, connecting patients with life-changing treatments and improving patient outcomes. We value diversity, equity, and inclusion, and welcome applications from candidates who share our commitment to excellence.



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