Customer Service Representative

1 week ago


Helsinki, Uusimaa, Finland ABB Schweiz AG Full time
Job Description

This Sales Support Engineer position plays a crucial role in the success of our LV AC Drives modernization products. We are looking for a results-driven professional with a keen interest in customer support and technical solutions.

The successful applicant will be responsible for:

  1. Making accurate quotations and delivering technical support to Local Sales Units (LSU)
  2. Presenting technical product information to LSU and end customers in countries
  3. Maintaining order forecasts for countries within their region
  4. Collaborating with order-based engineering, product management, and product development teams to improve solutions
  5. Staying up-to-date on product features, industry trends, and competitor offerings
  6. Working with marketing to develop technical content for sales materials
Requirements
  • Able to communicate effectively with people and possess a customer-focused mindset
  • Good understanding of the service business is essential
  • Comprehensive knowledge of the portfolio of Drives (frequency converters) is necessary
  • Strong Microsoft Office skills, with beneficial skills in AutoCAD and/or Creo
  • Experience in project business and/or order-based engineering is relevant
  • Able to work both independently and as part of a team
  • Ability to demonstrate presentation and negotiation skills
  • Solution-focused, collaborative, analytical, and results-driven approach is essential
  • Comfortable communicating in English, both written and spoken
  • Bachelor's or Master's degree in technology specializing in electrical or mechanical engineering or equivalent
  • The role requires global travel, with at least 30 days per year based on personal interest


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