IT Service Process Manager

9 hours ago


Helsinki, Uusimaa, Finland Anora Full time
Job Description

The IT Service Coordinator plays a pivotal role in ensuring seamless operations and excellent user experience. This includes managing and developing Anora's ITSM tool (Jira Service Management) and the IT Knowledge base (Confluence). The individual will also oversee the weekly release process for SAP changes and contribute to improving release and test management processes.

  • Effective administration and development of Anora's ITSM tool to ensure efficient service processes and user satisfaction.
  • Coordinating and resolving IT support ticket flows, collaborating with Anora's IT team, vendors, and business users to provide optimal support.
  • Managing SAP releases and supporting improvements in release management processes, as well as administering the IT test management tool and developing test management policies and practices.
  • Contributing to IT Development by administering and developing the IT project tool (Jira Software).
  • Developing comprehensive IT ticket reporting in Jira and Power BI to facilitate continuous service improvement.


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