Aviation Service Operations Manager

9 hours ago


Helsinki, Uusimaa, Finland CTAS Aviation Services Limited Full time

At CTAS Aviation Services Limited, we are committed to delivering exceptional customer service. We are seeking a skilled Service Manager to oversee and manage our customer service department.

Job Responsibilities
  • Develop and implement customer service policies and procedures to maintain operational excellence.
  • Manage and supervise the customer service team, including training, performance evaluation, and ongoing support.
  • Collaborate with internal teams to address customer needs and improve service processes.

The successful candidate will have a degree or above in business, aviation, or a related field, and at least 5-6 years of experience in customer service, preferably in the aviation industry.

Key Requirements:

  • Strong leadership, problem-solving, and team management skills.
  • Excellent communication and interpersonal skills with a customer-oriented mindset.
  • Proficiency in English and Chinese (both written and spoken).

We offer a dynamic work environment and opportunities for growth and development.



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