Service Delivery Process Owner

1 day ago


Helsinki, Uusimaa, Finland Vaisala Full time

Vaisala is a global leader in measurement instruments and intelligence, driving innovation and sustainability in industries, nations, and the planet. Our solutions are used in critical applications, from predicting hurricanes to optimizing renewable energy production. We're committed to taking every measure for the planet and were recognized by Time Magazine as one of the world's best companies for Sustainable Growth.

We're seeking an experienced professional to join our Sales and Customer Service team in the Digital Excellence organization at Vaisala. As a Business Solution Owner, Customer Services, you'll drive the development of the Customer Service solution together with business stakeholders and make a direct impact on Vaisala's success.

Key responsibilities include developing solutions, facilitating roadmaps, analyzing requirements, sharing best practices, and providing application support. You'll work closely with business stakeholders, process owners, key users, and external developers and consultants.

To succeed, you'll need 3+ years of experience managing, optimizing, and developing Salesforce Service Cloud and Case Management, preferably in a global environment. You'll have a BSc or MSc in Business Administration, Information Technology, Engineering, or a related field, with training in Salesforce, system integrations, and business process understanding.



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