Electronic Warfare Systems Specialist

6 days ago


Tampere, Tampere, Finland SAAB Full time

Job Overview

Saab Technology Center is seeking a highly motivated Technical Support Engineer to join our team. The successful candidate will be responsible for providing outstanding technical support to our customers, fostering R&D testing, and ensuring that our products are performing optimally.

Your Role

  • As a Technical Support Engineer, you will be responsible for ensuring that our customers have the best possible experience with our products. You will work closely with customers to understand their needs, provide product training, assist with deployment, troubleshoot problems, and serve as the customer's advocate within the organization.
  • You will also be responsible for executing complex field test campaigns for R&D, including planning and organizing prior to campaign, participating in field testing, and analyzing or supporting analysis of the testing.

Responsibilities

  • Build and maintain strong relationships with customers to understand their needs and ensure satisfaction with our products.
  • Provide product training and technical support to customers, both on-site and remotely.
  • Assist customers with product deployment and integration, working closely with engineering and other internal teams as needed.
  • Troubleshoot problems and provide timely and effective solutions to customer issues.
  • Serve as the customer's voice within the organization, gathering feedback and relaying it to engineering, product management, and sales teams.
  • Develop technical documentation and support materials for customers and internal teams.

Your Profile

We are looking for candidates with exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong relationships with customers and R&D teams. Prior experience in customer-facing roles, such as technical support, technical sales, or field application engineering, is required.



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