Information Technology Specialist

3 days ago


Helsinki, Uusimaa, Finland Sharp Brains Full time

Role: End User Computing (Desktop Analyst) L1-Onsite services

Experience/Skills:

  1. 2-4 years of experience in Onsite support
  2. Knowledge and experience on Windows 7 OS
  3. Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution
  4. Manage IMAC and desk side support services
  5. Manage hard and soft break fix services for laptops and desktops
  6. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)
  7. Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates and hardware replacements, with spares provided by vendor
  8. Experience with Service management tool – ex – Service Now
  9. Good expertise on EUC tools, remote support tools, MS Office and Outlook
  10. Preferable to have a good understanding of Lync, VPN, and mobile device support
  11. Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation
  12. Ensure that each Desktop Device is installed with the appropriate Desktop image
  13. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  14. Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available
  15. Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  16. Good to have – knowledge in AD and smart hands and feet support
  17. Good to have – knowledge and experience of supporting MAC devices and tablets
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