Customer Service Agent

4 days ago


Helsinki, Uusimaa, Finland Globalconnect Full time
Kundtjänstmedarbetare till GlobalConnect

Vill du vara en del av ett växande varumärke inom en bransch som präglas av innovation och digitalisering? Trivs du med att hjälpa kunder och vill bidra till en riktigt bra kundupplevelse?

I GlobalConnects kundtjänst spelar du en viktig roll i att ge våra kunder den bästa möjliga upplevelsen. Vi söker dig som är flerspråkig, serviceinriktad och strukturerad – och som vill växa tillsammans med oss i vårt internationella team i Helsingfors.

Som kundtjänstmedarbetare är du den första kontaktpunkten för våra kunder och guidar dem med allt från beställningar och fakturering till teknisk support. Du arbetar under eget ansvar men i nära samarbete med kollegor och andra team inom företaget. Ditt mål är att lyssna, lösa problem och säkerställa att varje kund känner sig trygg och nöjd med vår service.

Dina huvudsakliga arbetsuppgifter:
  • Ge support till våra konsumentkunder via telefon och e-post.
  • Stötta kunder med beställningar, fakturering, installationer och teknisk support.
  • Säkerställa tydlig och effektiv kommunikation genom hela kundresan.
  • Se till att kunderna får veta om våra olika tjänster och hur de kan börja använda dem, innan behovet uppstår.
  • Samarbeta med andra team för att förbättra kundupplevelsen.
Ditt team och varför du ska välja GlobalConnect

Hos oss blir du en del av ett sammansvetsat team där samarbete och utveckling står i fokus. Vi arbetar tillsammans för att skapa en professionell och kundvänlig upplevelse – och vi har kul på vägen GlobalConnect är en arbetsplats där du kan växa, utvecklas och verkligen göra skillnad för våra kunder.

För att trivas i rollen tror vi att du har:
  • Yrkesutbildning inom ett relevant område.
  • Goda kunskaper i svenska och finska och flytande i engelska.
  • Erfarenhet av Office-program och kundservicesystem.

Vi behöver inget personligt brev så länge det inte är något särskilt du vill lägga till – ladda bara upp ditt CV eller LinkedIn-profil så hörs vi snart

#J-18808-Ljbffr
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