Finnish Customer Agent
1 week ago
Reference: TELA
*Sinulla on oltava EU-passi hakeaksesi tätä tehtävää.*
Tarjoamme:
- Mahdollisuus työskennellä mukavista toimistoista Riiassa
- Majoitus 8 viikkoa
- Maksullinen lento
- Urakehitysmahdollisuudet yrityksen sisällä
- Yksityinen terveydenhuolto
- Kuukauden ruokaliput
Työ:
Yhdistät taitosi, intohimosi, asiakaslähtöisyyden ja positiivisen ajattelutavan parantaaksesi palvelutarjontaa ja edistääksesi yrityksen yleistä menestystä.
Päivittäiseen työhösi kuuluu muun muassa seuraavia tehtäviä:
- Autat sähköisen kaupankäynnin alustan asiakkaita käyttämällä useita kanavia tarpeen mukaan (saapuvat puhelut, sähköpostit ja chat)
- Tunnistat asiakkaiden ongelmat, käsittelet valitukset, tarjoat ratkaisuja ja vaihtoehtoja, ohjaat asiakkaita määräajoissa
- Käytät koulutuksen aikana annettuja oppaita ja protokollia asiakastyytyväisyyden varmistamiseksi
- Tarjoat ammattitaitoista asiakastukea
- Teet yhteistyötä muiden agenttien tai ryhmien kanssa monimutkaisemmissa tapauksissa
Pätevyytesi:
- Puhut ja kirjoitat suomea B2- tai C1-tasolla ja pystyt kommunikoimaan englanniksi (B1).
- Kokemus asiakaspalvelusta katsotaan eduksi, mutta ei välttämätöntä.
- Sinulla on hyvä ymmärrys ja tietokoneen käsittelytaidot.
- Omaat erinomaiset ongelmanratkaisutaidot sekä kykenet tutkimaan ja tunnistamaan oikeat tiedot.
- Sinulla on vahvat kommunikointi- ja neuvottelutaidot ja olet palveluhenkinen, ammattitaitoinen ja perusteellinen.
Jos sinulla on kysyttävää tehtävästä, lähetä sähköpostia osoitteeseen info@jobsqd.com.
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