Digital Operations Specialist

23 hours ago


Espoo, Uusimaa, Finland Placecom Full time
Digital Operations Specialist (Azure infrastructure, My SQL)

KONE

We are currently hiring for the role of Digital Operation Specialist @ KONE, ITEC. Chennai.

KONE Technology and Innovation Unit (KTI) is where the magic happens at KONE. It's where we combine the physical world escalators and elevators with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day.

We are looking for a Digital Operations Specialist to manage and support the KONE Remote Monitoring Device & Application related operations across different countries. The primary focus will be to effectively support the operational activities and manage the device operations activities performed by the Partner team to ensure smooth execution of daily activities understanding the Infra and overall landscape.

Responsibilities:
  1. Work closely with product team, frontlines, and telecom providers, ensuring the alarm phone connectivity and related operations.
  2. Maintain technical expertise of the KONE Remote Monitoring physical and application layers.
  3. Enable up-to-date documentation of configurations and runbooks.
  4. Hands-on working on ticketing tools (SNOW, Jira).
  5. Ensure SLA and KPI adherence according to service management practices.
  6. Own and manage the device operations activities performed by the Partner team.
  7. Implement automation tools/scripts to streamline operations and reduce manual efforts.
  8. Support global and local business units in complex troubleshooting, both on-site and remotely.
  9. Collaborate with multiple partners, Super Users, Front Line, and support teams for issue investigation and resolution.
  10. Identify proactive monitoring opportunities for service stability.
  11. Lead Problem Management operations.
  12. Work closely with Ops Manager for Service Improvement actions.
  13. Maintain understanding of global and local processes utilized by end-users in several countries.
  14. Represent KRM solution in cross-teams technical troubleshooting exercises.
  15. Collaborate with Product Development team, Database Administrator, and other technology leads.
Education:

Bachelor's or Master's degree in Electronics or Telecommunications, or a related field.

Required Skills and Experience:
  1. Minimum professional experience of 6+ years in supporting distributed solutions.
  2. Hands-on experience with MS SQL and cloud databases.
  3. Azure cloud (preferred) or AWS Infrastructure Management.
  4. Knowledge of integration technologies.
  5. Experience in Incident, Request, and Change Management activities.
  6. Experience with reporting, monitoring, and automation tools and technologies.
  7. Proven experience in working with tickets (incident & request), SLAs, KPI tracking.
  8. Excellent problem-solving and troubleshooting skills.
  9. Excellent stakeholder communication skills (both written and verbal) and experience working with virtual teams.
  10. Experience in a Lean & Agile team environment.
  11. Familiarity with DevOps concepts and related tools.
Nice to Have:

Java, ActiveMQ basics.

If you are interested, please share your resume on jagrutiben.marathe@kone.com.

About Company

We shape the future of cities.

Salary: 12.0 Lacs - 16.0 Lacs P.A

Job Location: Ambattur Industrial Estate, Chennai, Tamil Nadu, India.

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