Service Delivery

4 days ago

Espoo, Uusimaa, Finland Metso Corporation Full time
Service Delivery & Development Manager, Access Networks

Primary Location: Espoo, FI Tampere, FI

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: March 27, 2025

Would you like to be a part of a future Tier-1 company IT team? We have a great opportunity, and we want you to join our team as Service Delivery and Development Manager of Access Networks.

As a Service Delivery and Development Manager, you will ensure the success of all related operational services while working on development and continuous improvement using Agile working methodologies. You will also work closely with Metso's internal and external stakeholders.

As security is at the core in all our development, this position will take ownership of security best practices and keeping the platform secure. You may have hands-on experience as you will lead the design, architecture, and service management with our teams of engineers and partners.

This position reports to Head of Infrastructure Network Services and will be in Espoo, Finland – or Tampere, Finland.

What you'll do

  • Manage the Network Services Portfolio, including service pipeline, operational catalog, and technology retirement.
  • Oversee Network Services demand, capacity, and availability management.
  • Ensure Network Services architecture is designed, developed, and improved to align with business goals and industry best practices.
  • Lead service transitions for new and updated Network Services, following best practices to minimize business risks.
  • Maintain Service Asset and Configuration Management, ensuring proper documentation and oversight.
  • Drive Incident, Event, Problem, Change, Knowledge Management, and Request Fulfillment for Network Services.
  • Ensure service levels and quality meet agreed standards across all Network Services.
  • Safeguard the end-to-end security of Network Services configurations and environments.
  • Continuously optimize and improve Network Services for efficiency and performance.
  • Ensure compliance with security policies and best practices across all Network Services.

Who you are

  • A broad understanding of Network services – specifically on LAN services, and related security and authentication solutions.
  • At least 5-8 years' experience in various IT infrastructure network and manager positions.
  • Experience with IT Service Delivery Management methodologies.
  • Good understanding of ITIL and other infrastructure-related frameworks and best practices.
  • Experience of Agile methodologies (Scrum, Kanban).
  • Understanding of practical security measures, and IT Security principles, particularly in the network domain.

What's in it for you

  • An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
  • Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, and engagement surveys.
  • Compensation and rewards - Global incentive program tied to business and performance targets, culture/sports and meal benefits.
  • Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
  • A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
  • Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
  • Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click 'Apply now' to leave your application. Please note that we will start reviewing applications during the application period.

For additional information, please contact Tommi Loponen, Head of Infrastructure Network Services at tommi.loponen(at)metso.com

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial

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