Service Manager, Supply Chain Applications

4 days ago

Espoo, Uusimaa, Finland Metso Full time

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 03/20/2025

Introduction

We are seeking a Service Manager, Supply Chain Applications to join our Metso IT Supply Chain Management team. You will be responsible for managing IT service providers and their delivery and establishing and maintaining strong relationships with internal and external stakeholders, which involves ensuring quality of services and continuous improvement of it. Your role plays a crucial part in the supply chain applications area, which will contribute to Metso supply chain operations. In this position, you will report to the Director, Supply Chain Applications, located in Finland.

This position is mainly located in Espoo or Tampere, but we are happy to offer flexible working arrangements, including hybrid options. Role might involve up to 10-15% of travel both in Finland and abroad.

Team you belong to

You will join a team of IT Supply Chain Application professionals who are passionate about enabling customer success. We are currently working on numerous projects, programs, and advanced support services. We work closely with internal and external stakeholders, such as Metso supply chain operations and IT teams, IT service partners, and IT vendors. Our team culture is all about High ambition - always. The members in our team are in various locations in Finland as well as in Brazil.

What you'll do

  1. Manage IT service providers and ensure quality service delivery to stakeholders.
  2. Perform vendor, IT contract, and license management activities to optimize services.
  3. Monitor IT service costs and influence license optimization decisions to optimize costs.
  4. Stay updated on service development and technology trends and contribute to experimentations.
  5. Ensure smooth handover of application developments to support teams.
  6. Report IT progress and coordinate, approve, and report service providers' work.

Who you are

  1. IT Service Management (ITSM) Knowledge: Proficient in ITIL managing IT services effectively.
  2. Vendor and IT Contract Management: Skilled in negotiating, managing, and optimizing vendor contracts and licenses with relevant IT sourcing contribution experience.
  3. Experience in monitoring and optimizing IT service costs, including license optimization.
  4. Experience in developing and implementing IT tools and processes, including DevOps, ITIL, and Agile methodologies.
  5. Strong verbal and written communication skills to effectively interact with stakeholders and service providers.
  6. Ability to establish and maintain strong relationships with internal and external stakeholders.
  7. Proactive in identifying and resolving issues, with the ability to adapt to changing technologies and business requirements to ensure smooth service delivery.
  8. Focused on delivering high-quality service and achieving customer satisfaction.
  9. Ability to analyze data and trends to make informed decisions and optimize services.

What's in it for you

  1. An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
  2. Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, bicycle benefits, and engagement surveys.
  3. Compensation and rewards - Global incentive program tied to business and performance targets.
  4. Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
  5. A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
  6. Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
  7. Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click 'Apply now' to leave your application.

For additional information, please contact Tiina Heinonen, Director, Supply Chain Applications, Metso IT, at tiina.heinonen(at)metso.com

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial

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