Customer Success Technical Lead

4 weeks ago


Helsinki, Uusimaa, Finland HappySignals Ltd Full time
About the Role

We are seeking a highly skilled Customer Success Tech Lead to join our team at HappySignals Ltd. As a key member of our Customer Success team, you will play a critical role in ensuring our global customers achieve their goals with our IT Experience Management platform.

Key Responsibilities
  • Provide technical support and guidance to customers on product implementation, configuration, and troubleshooting, particularly in ServiceNow environments.
  • Resolve complex technical issues related to the HappySignals platform and integration applications.
  • Contribute to the development of best practices, processes, and product enhancements.
  • Curate and expand our self-service knowledge base to facilitate exceptional customer support.
  • Develop instructional content, including articles and videos, to simplify complex technical topics for customers.
Requirements
  • Several years of experience working with ITSM processes, integrations, and scripting.
  • Expertise in ServiceNow and potentially other ITSM tools, such as Freshservice, Ivanti, or Jira.
  • Architectural, solution-oriented mindset and passion for making customers successful, with excellent communication skills in written and spoken English.
  • Ability to effectively simplify complex technical topics for customers with varying levels of IT expertise.
What We Offer
  • Collaborative Environment: Work closely with cross-functional teams where your input is valued and your ideas can shape our product's future.
  • Growth: Opportunities for professional development and career growth.
  • Culture: Work in a collaborative, supportive environment that values innovation and creativity.
  • Flexibility: Enjoy a role that offers occasional travel and a chance to work with diverse teams.

We are an equal opportunity employer and celebrate diversity in our workplace. All qualified applicants will be considered without regard to age, sex, sexual orientation, nationality, language, religion, beliefs, health, disability, or any other circumstance connected to the person.



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