Cloud Success Strategist

1 month ago


Helsinki, Uusimaa, Finland UpCloud Full time
{"title": "Customer Success Manager", "description": "Unlock Your Potential in the Cloud Industry

Are you ready to take your career to new heights in the cloud industry? UpCloud is seeking a seasoned Customer Success Manager to join our dynamic team.

This is a unique opportunity to drive revenue growth, build strong customer relationships, and shape the future of cloud technology. As a Customer Success Manager, you will be responsible for maximizing revenue opportunities, identifying growth prospects, and ensuring the long-term adoption of our cloud solutions.

Your Key Responsibilities:
  1. Customer Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders in your assigned accounts. Serve as the primary point of contact for all customer needs and inquiries.
  2. Revenue Growth: Proactively identify and pursue upsell, cross-sell, and renewal opportunities within the existing customer base. Work closely with the pre-sales and product teams to tailor solutions that meet customer needs while driving revenue growth.
  3. Customer Advocacy: Act as the voice of the customer within the organization. Advocate for customer needs and priorities in product development, support, and services.
  4. Onboarding & Training: Guide new customers through the onboarding process, ensuring a smooth transition and early adoption of our cloud solutions. Provide ongoing training and support to maximize the value customers derive from our services.
  5. Health Monitoring & Risk Mitigation: Regularly monitor customer health through usage data, feedback, and other metrics. Identify at-risk accounts and develop action plans to address concerns before they escalate.
  6. Strategic Account Planning: Develop and execute strategic account plans tailored to each customer's business objectives, ensuring alignment with our solutions and identifying new revenue opportunities. Create and maintain a whitespace analysis to identify upsell opportunities.
  7. Renewals Management: Manage the contract renewal process, working to secure long-term commitments from customers and preventing churn.
  8. Collaboration & Communication: Collaborate with internal teams, including sales, marketing, product, and support, to ensure a unified approach to customer success and revenue expansion.
What We Offer:
  • Devices of your choice
  • Flexible, remote-friendly working hours
  • Annual company trip
  • Sports and culture benefit
  • Extensive occupational healthcare
  • Additional paid vacation
  • Company leisure time activities
Our Recruitment Process:
  1. CV & application review
  2. Screening call with our recruiter
  3. Call with the CCO (60 min)
  4. Call with peers (60 min)
  5. Workshop (90 min)
  6. Offer

We are committed to making a difference in the market and offer a unique opportunity to learn and grow with our team.

", "lang_code": "en-US"}
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