Cloud Success Strategist
1 month ago
Are you ready to take your career to new heights in the cloud industry? UpCloud is seeking a seasoned Customer Success Manager to join our dynamic team.
This is a unique opportunity to drive revenue growth, build strong customer relationships, and shape the future of cloud technology. As a Customer Success Manager, you will be responsible for maximizing revenue opportunities, identifying growth prospects, and ensuring the long-term adoption of our cloud solutions.
Your Key Responsibilities:- Customer Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders in your assigned accounts. Serve as the primary point of contact for all customer needs and inquiries.
- Revenue Growth: Proactively identify and pursue upsell, cross-sell, and renewal opportunities within the existing customer base. Work closely with the pre-sales and product teams to tailor solutions that meet customer needs while driving revenue growth.
- Customer Advocacy: Act as the voice of the customer within the organization. Advocate for customer needs and priorities in product development, support, and services.
- Onboarding & Training: Guide new customers through the onboarding process, ensuring a smooth transition and early adoption of our cloud solutions. Provide ongoing training and support to maximize the value customers derive from our services.
- Health Monitoring & Risk Mitigation: Regularly monitor customer health through usage data, feedback, and other metrics. Identify at-risk accounts and develop action plans to address concerns before they escalate.
- Strategic Account Planning: Develop and execute strategic account plans tailored to each customer's business objectives, ensuring alignment with our solutions and identifying new revenue opportunities. Create and maintain a whitespace analysis to identify upsell opportunities.
- Renewals Management: Manage the contract renewal process, working to secure long-term commitments from customers and preventing churn.
- Collaboration & Communication: Collaborate with internal teams, including sales, marketing, product, and support, to ensure a unified approach to customer success and revenue expansion.
- Devices of your choice
- Flexible, remote-friendly working hours
- Annual company trip
- Sports and culture benefit
- Extensive occupational healthcare
- Additional paid vacation
- Company leisure time activities
- CV & application review
- Screening call with our recruiter
- Call with the CCO (60 min)
- Call with peers (60 min)
- Workshop (90 min)
- Offer
We are committed to making a difference in the market and offer a unique opportunity to learn and grow with our team.
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