Technical Support Specialist

1 month ago


Helsinki, Uusimaa, Finland Codento Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Codento. As a System Specialist, you will be responsible for providing advanced technical support and solving complex problems for our clients.

Key Responsibilities
  • Investigate and resolve technical issues that require deeper analysis and problem-solving.
  • Identify root causes by performing tests, investigating issues, and analyzing application and event logs.
  • Write clear and detailed escalations, including replication steps and troubleshooting summaries, when the problem requires further investigation from our Development or Site Reliability Engineering teams.
  • Provide technical support through inbound and outbound customer interactions, focusing on more complex requests.
  • Use your customer service mindset and proactive communication approach to directly impact our clients' success, ensuring they receive the best possible support and solutions.
Requirements
  • 2-3 years of experience in a customer-focused role, such as technical support.
  • Full professional verbal and written working proficiency in English.
  • A proactive, service-oriented, and analytical mindset.
  • At least a secondary education level or equivalent.
  • The ability to work independently and manage time effectively.
Preferred Qualifications
  • Experience with tools like Zendesk or troubleshooting platforms.
  • Additional language skills (e.g., Norwegian, Danish, Dutch, German) are a bonus.
  • Basic networking knowledge and troubleshooting skills.
  • Understanding of VOIP technology and common issues related to calling setups.
  • Knowledge of network design, routing, and databases (including running basic queries).
About Codento

Codento is a company that develops its own AI technology and provides advanced technical support to its clients. We are a multicultural team with a strong focus on customer satisfaction and employee growth.



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