Enterprise Customer Success Manager

1 month ago

Helsinki, Uusimaa, Finland Aibidia Full time
{"h3": "Unlock Customer Potential with Aibidia

As a key member of our Growth team, you will play a pivotal role in empowering our enterprise customers to achieve their goals through our innovative solutions.

Key Responsibilities:

* Be the primary point of contact for customers within your Book of Business, guiding and assisting them throughout their journey with Aibidia.
* Lead Aibidia\u2019s onboarding and implementations with new customers by defining steps, milestones, and success criteria.
* Resolve challenges by analyzing issues and assisting the client in determining the most appropriate course of action.
* Own net retention for your customer base, including creating and maintaining an opportunity pipeline, overseeing and managing renewals, and driving adoption and growth.
* Take responsibility for consistent account-specific activities, such as Quarterly Business Reviews and Annual face-to-face meetings.
* Consider yourself internally as the \u201cvoice of your customer\u201d, sharing their feedback and advocating for their requirements.
* Partner closely with our Transfer Pricing Experts, Sales, Product, and other internal stakeholders to enhance the customer experience, provide customer testimonials, and drive growth.
* Scale adoption by introducing innovative ideas, processes, tools, or materials that can improve your and other\u2019s day-to-day activities.
* Use data-driven approaches to identify risks and opportunities across your customer base, proactively communicating and addressing them, minimizing churn risks.

Requirements:

* You have worked in client-facing roles that also involved large multinational enterprises.
* Excellent verbal and written communication skills in English.
* You possess strong project management skills, demonstrated by a track record of delivering projects and achieving meaningful results.
* Passion for driving technology adoption and developing long-term, transformational account strategies.
* A problem-solver, a critical thinker who can formulate solutions to keep clients happily moving towards their goals.
* You are a motivated self-starter who excels in autonomy, thrives in fast-paced environments, and is driven to make a difference for both our customers and Aibidia.
* Curious, always looking for ways to iterate and innovate to drive performance - drive for metrics and delivery.
* We seek a true team player who is eager to assist, support, and advise colleagues, and who values collaboration and constructive feedback.

Benefits:

* A fair share of Aibidia\u2019s success, benefiting from a competitive compensation and incentive package
* Flexible working hours with a hybrid working policy
* Comprehensive healthcare package
* Genuine drive towards physical and mental wellbeing, with initiatives by an internal organisational health and wellbeing committee
* Regular team social events including Aibidia\u2019s summer and winter parties
* The latest technology to ensure you can do your best work with the best tools
* A boost for your professional development - performance-based growth is part of the company culture and there is a designated learning budget for every employee
* An opportunity to be part of a global, fast-growing SaaS company revolutionising a traditional industry
* A non-hierarchical atmosphere and stellar culture at the office

Join Aibidia and be part of a dynamic team that is shaping the future of the industry.

Apply now and take the first step towards a rewarding career with Aibidia.

Contact us at [insert contact email] or [insert contact phone number] for more information.

We look forward to hearing from you

Best regards,

[Your Name]"}

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