Service Delivery Manager
1 month ago
Your primary focus will be on managing customer operative relationships, ensuring high levels of customer satisfaction throughout the service lifecycle, and driving process improvements, change management, and business transformation initiatives.
If you have a strong track record in IT Service Delivery, Application Management, Service Management, Transition & Transformation, and Service Portfolio Management, with in-depth understanding of service management methodologies, tools, and best practices, we encourage you to apply.
Responsibilities:", "ul": [{"li": "Ensure value, profitability, and quality of service delivery in your customer engagements."}, {"li": "Manage customer operative relationships and ensure high levels of customer satisfaction throughout the service lifecycle."}, {"li": "Drive process improvements, change management, and business transformation initiatives."}, {"li": "Develop and implement fit-for-purpose service management practices in area of responsibility."}, {"li": "Define and implement KPIs & benchmarks and introduce tools and methodologies as necessary to manage service delivery."}, {"li": "Proactively collaborate with business leaders and sales teams to develop business case models that generate value for clients and demand for Nortal services."}, {"li": "Build service delivery teams, coach individuals, and inspire them for high performance."}, {"li": "Forecast demand and supply, and thus ensure our capacity to deliver."}, {"li": "Participate in hiring processes, onboarding, team building, and performance management."}], "h3": "Requirements", "ul": [{"li": "Strong track record in IT Service Delivery, Application Management, Service Management, Transition & Transformation, and Service Portfolio Management with in-depth understanding of service management methodologies, tools, and best practices."}, {"li": "Deep experience in 3-5 of these disciplines, with at least some working knowledge of the following: Software Development, Capability and Offering Development, Transformative Outsourcing, Finance Management (Revenue Recognition, Earned Value Management, Cost Allocation Models), Bid Management, Public Procurement, Quality and Risk Management, and P&L accountability."}, {"li": "Target orientation and proven track record on delivering on promises."}, {"li": "Demonstrated proficiency in communication and stakeholder management."}, {"li": "Evidence of service value proposition and capability development."}, {"li": "Experience in driving process improvements, change management, and business transformation initiatives."}, {"li": "Experience in building and working with multi-functional cross-border teams and clients from various industries."}, {"li": "Formal certifications in Service, Project, and Portfolio Management are in advantage."}, {"li": "Fluent Finnish and English, both written and spoken."}], "h3": "About Nortal", "p": "Nortal is a strategic digital transformation partner for leading companies and governments around the world. With more than 20 years of experience in the public sector, healthcare, and enterprise, we deliver value – at scale and with speed – to shape a better future. Nortal operates from 26 offices in 14 countries and employs 2000+ specialists who carry out high-impact projects across Europe, the Nordics, the Middle East, and the U.S."}
-
Service Management Expert for SAP
1 month ago
Helsinki, Uusimaa, Finland Sofigate Oy Full timeAbout the RoleWe are seeking a seasoned Service Management professional with a specialized focus on SAP to join our team at Sofigate Oy. As a Service Management Expert for SAP, you will play a pivotal role in developing Service Management and Service Integration and Management (SIAM) capabilities for our customers.Your expertise should extend to efficiently...
-
Senior Software Delivery Manager
4 weeks ago
Helsinki, Uusimaa, Finland ALSTOM Full timeAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our EBI Screen team in Helsinki. As a key member of our team, you will be responsible for delivering Generic and Specific Application software for all EBI Screen 2000 projects, as well as supporting Regional project teams with customer projects and growth of the competency and...
-
Service Management Expert for SAP
1 month ago
Helsinki, Uusimaa, Finland Codento Full timeAbout the RoleWe are seeking a seasoned Service Management professional with a focus on SAP to join our team. As a Service Manager, you will oversee business technology services and play a pivotal role in developing Service Management and Service Integration and Management (SIAM) capabilities.Key ResponsibilitiesManage SAP Service Delivery, encompassing...
-
Delivery Optimization Expert
1 month ago
Helsinki, Uusimaa, Finland Lindström konserni Full timeDelivery Optimization SpecialistLindström konserni is a leading textile service business committed to circular economy and sustainability. We are seeking a skilled Delivery Optimization Specialist to join our team.Key ResponsibilitiesEnhance the efficiency and cost-effectiveness of our delivery operations by creating and implementing new route optimization...
-
Product Manager for Electric Vehicle Services
1 month ago
Helsinki, Uusimaa, Finland Liikennevirta Oy Full timeAbout the RoleWe're seeking a seasoned Product Manager to lead our efforts in developing software services tailored to Electric Vehicle (EV) drivers. As a key member of our team, you'll be responsible for managing the discovery, development, and delivery of impactful services that delight our EV drivers and drive business value.Key ResponsibilitiesLead a...
-
Food Service Specialist
1 month ago
Helsinki, Uusimaa, Finland Ladgov Full timeJob Description for Culinary Operations Manager at LadgovWe are seeking a highly organized and detail-oriented Culinary Operations Manager to join our team at Ladgov. As a key member of our food service team, you will be responsible for ensuring the smooth operation of our meal preparation and delivery services.Key Responsibilities:Meal Planning and...
-
Service Manager for eCommerce and PIM Domain
1 month ago
Helsinki, Uusimaa, Finland Codento Full timeAbout the RoleWe are seeking an experienced Technical Service Manager to join our team at Codento. As a key member of our eCommerce and PIM Domain, you will work closely with our development teams, business stakeholders, and domain owners to deliver defined projects on time.Main ResponsibilitiesProject Participation and Leadership: Participate in and lead...
-
Sales and Service Coordinator
4 weeks ago
Helsinki, Uusimaa, Finland Neural DSP Full timeJob SummaryWe are seeking a highly skilled Sales and Service Coordinator to manage daily sales and service support tasks, ensuring seamless customer service and performance tracking. This role requires close collaboration with production, sales, and finance teams in a multicultural environment.Key ResponsibilitiesManage delivery reports and customer returns...
-
IT Service Manager
4 weeks ago
Helsinki, Uusimaa, Finland Nordea Full timeAbout the RoleWe are seeking a highly skilled IT Service Manager to join our team at Nordea. As a key member of our organization, you will be responsible for ensuring the smooth operation of our applications and providing exceptional support to our stakeholders.Key ResponsibilitiesAct as the primary contact person for Nordea-wide units and stakeholders for...
-
IT Service Manager
1 month ago
Helsinki, Uusimaa, Finland Nordea Bank Full timeJob ID: 25829 It's an exciting time for you to join One Digital organization at Nordea. We are changing Nordea with big ambitions and creating the future of digital banking, and we would like you to be a part of it. At Nordea, we know our customers' needs are changing – and we're deeply committed to meeting them with the financial solutions of tomorrow....
-
IT Operations Manager
4 weeks ago
Helsinki, Uusimaa, Finland Siili Solutions konserni Full timeAbout the RoleWe are seeking an experienced IT Manager to lead our internal IT operations and support team at Siili Solutions. As a key member of our organization, you will be responsible for ensuring the smooth delivery of IT services and driving continuous improvement.Key ResponsibilitiesLead and manage the IT Support team to deliver high-quality services...
-
Helsinki, Uusimaa, Finland Codento Full timeUnlock Your Potential as a Service ManagerWe are seeking a highly skilled Service Manager to join our team at Codento. As a Service Manager, you will be responsible for managing Business Technology services, running and developing these services, and developing Service Management capabilities for our customers.Key Responsibilities:Manage Business Technology...
-
Helsinki, Uusimaa, Finland Sofigate Oy Full timeUnlock Your Potential as a Service ManagerAre you a seasoned professional with a passion for delivering exceptional service management? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a talented Service Manager to join our team at Sofigate Oy, a leading Business Technology company in the Nordics.About the RoleAs a...
-
Client Manager
4 weeks ago
Helsinki, Uusimaa, Finland Dentsu Full timeAbout the RoleWe are seeking a highly skilled Client Manager to join our team at Dentsu. As a Client Manager, you will be responsible for managing client relationships and ensuring the successful delivery of projects.Key Responsibilities:Client communication and relationship management;Manage the capabilities and team to ensure on-time delivery and...
-
Procurement Manager
1 month ago
Helsinki, Uusimaa, Finland Codento Full timeJob SummaryCodento is seeking a highly skilled Procurement Manager to join our team. As a key member of our procurement team, you will be responsible for the bidding and procurement of engineering services for our construction projects.Key ResponsibilitiesProcurement Planning: Develop and implement procurement plans and strategies to ensure compliance with...
-
Senior Software Engineer
1 month ago
Helsinki, Uusimaa, Finland Testing Solutions GmbH Full timeAbout UsTesting Solutions GmbH is a leading provider of innovative delivery solutions, revolutionizing the way people receive goods and services. Our autonomous robots are designed to deliver food, groceries, and packages across various settings, providing a convenient and environmentally friendly option for customers.Job SummaryWe are seeking a highly...
-
Client Manager
4 weeks ago
Helsinki, Uusimaa, Finland Dentsu Aegis Network Ltd. Full timeAbout the RoleWe are seeking a highly skilled Client Manager to join our team at Dentsu Aegis Network Ltd. in Helsinki, Finland.As a Client Manager, you will be responsible for managing client relationships and operational aspects of our cooperation. You will work closely with our team to ensure on-time delivery and excellence in execution.Your key...
-
Store Operations Manager
4 weeks ago
Helsinki, Uusimaa, Finland ITX Finland Oy Full timeOperations ManagerITX Finland Oy is seeking a highly skilled Operations Manager to join our team in Helsinki.Key Responsibilities:Oversee all aspects of store operations, ensuring seamless delivery processes and maintaining high stockroom standards.Monitor and optimize the organization of the store's stockroom and replenishment process to minimize stock...
-
Sustainability Services Specialist
1 month ago
Helsinki, Uusimaa, Finland UPM Full time{"h1": "Sustainability Services Specialist at UPM", "p": "At UPM, we are committed to creating a future beyond fossils. As a Sustainability Services Specialist, you will play a key role in helping our customers make more sustainable choices.Your responsibilities will include collaborating with customers globally to foster strong relationships and exceed...
-
Project Manager for Digital Healthcare
4 weeks ago
Helsinki, Uusimaa, Finland Mehiläinen Oy Full timeAbout the RoleWe are seeking a highly skilled Project Manager to join our dynamic team at Mehiläinen Oy. As a Project Manager, you will play a key role in building our business and driving the digital age of healthcare.Key ResponsibilitiesManage the implementation of our SaaS platform, ensuring successful delivery to clients and alignment with their...
