
Integration Solutions Specialist
2 days ago
As a Technical Documentation & Integration Solutions Advocate, you will play a key role in improving our learning platforms, engaging with developers, and creating technical resources that help users succeed with Frends. Your primary focus will be on elevating our documentation and learning materials to ensure they are clear, practical, and well-structured.
Your Responsibilities- Elevate Frends Documentation and Learning
- Keep docs.frends.com up to date with clear, practical, and well-structured how-to guides.
- Develop and enhance training courses and materials on academy.frends.com to improve onboarding and skill-building.
- Take full ownership of docs.frends.com and academy.frends.com, making them the go-to learning resources for Frends users.
- Create Sample Integrations and Learning Resources
- Develop real-world integration examples showcasing Frends' capabilities.
- Build code snippets, templates, and sample workflows for users to learn from.
- Create best-practice guides and tutorials to help users get started quickly.
- Lead Developer Advocacy and Community Engagement
- Be an active advocate in the upcoming Frends Community, answering questions and sharing best practices.
- Engage in external developer platforms (GitHub, Stack Overflow, G2) to support users and promote Frends.
- Work closely with Product, R&D, and UX teams to bring community feedback into product improvements.
- Enhance User Onboarding and Training
- Update and create Intercom product tours to improve onboarding and training.
- Collaborate with internal teams to ensure training content is effective and user-friendly.
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