Enterprise Service Management Specialist

1 week ago


Helsinki, Uusimaa, Finland Telia Company Full time
Key Responsibilities
  • Lead the design, implementation, and optimization of ServiceNow IT Service Management (ITSM) solutions.
  • Collaborate with stakeholders to gather requirements and translate them into scalable, efficient, and secure solutions.
  • Manage stakeholder relationships, mentor junior architects and consultants, and conduct workshops and training sessions to enhance internal expertise.
  • Stay up to date with the latest ServiceNow updates and industry trends to drive continuous improvements across implementations.


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