Scheduling Expertise Specialist

1 day ago


Helsinki, Uusimaa, Finland Wolt Full time

Join our dynamic team as a Workforce Management Specialist and contribute to designing and maintaining schedules that drive exceptional customer service. As a specialist in this field, you will work closely with the WFM Lead, Planning, and Intraday functions to ensure efficient operations and happy employees.

About the Role:
  • You will be responsible for developing schedules that balance team preferences, compliance, and operational needs
  • Standardize and oversee processes for managing support associates' time-off requests and planned absences
  • Build and refine mid-term forecasting models to align workforce supply with predicted demand
What We're Looking For:
  • 1+ years of experience in contact center workforce management with a focus on scheduling
  • Proficiency with WFM tools (e.g., NICE, Verint, Aspect, Calabrio, Assembled)
  • Detail-oriented and meticulous, ensuring accurate and balanced scheduling


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