Service Management Office Lead

1 day ago


Espoo, Uusimaa, Finland Matrix42 Full time

We are seeking a highly skilled IT Service Delivery Expert to guide our multinational team. In this key role, you will ensure seamless technical project delivery and align processes with business objectives.

Key Responsibilities:
  • Manage & Inspire: Lead and motivate a diverse SMO team, fostering collaboration and high performance.
  • Ensure Excellence: Oversee project and service delivery, maintaining operational excellence and adherence to SLAs.
  • Drive Improvement: Analyze performance metrics, deliver insights, and lead continuous improvement initiatives.
  • Resolve Issues: Act as the escalation point for technical concerns, ensuring prompt and effective resolutions.
  • Optimize Processes: Enhance SMO and project delivery processes, policies, and documentation for efficiency.
  • Conduct Reviews: Perform project audits and reviews to ensure compliance and quality.
  • Support Growth: Provide training and guidance to project managers, empowering their success.
  • Report Progress: Communicate project performance and outcomes to senior management.
Additional Duties:
  • Act as a Technical Project Coordinator or lead delivery projects, managing resources, schedules, budgets, and invoicing.
  • Collaborate with clients and internal teams to ensure technical project success and customer satisfaction.


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