SMO Operations Manager

1 day ago


Espoo, Uusimaa, Finland Matrix42 AG Full time

We're looking for a dedicated IT professional to take charge of our SMO operations and drive service delivery excellence. As a seasoned leader, you will oversee project and service delivery, ensuring seamless execution and alignment with business objectives.

About the Role
  • Leadership: Manage and motivate a multinational team, fostering collaboration and high performance.
  • Operational Efficiency: Ensure adherence to SLAs, drive continuous improvement initiatives, and analyze performance metrics.
  • Issue Resolution: Serve as the escalation point for service concerns, delivering prompt and effective resolutions.
  • Process Enhancement: Optimize SMO and project delivery processes, policies, and documentation for efficiency.
  • Talent Development: Provide training and guidance to project managers, empowering their success.
  • Progress Reporting: Communicate project performance and outcomes to senior management.

Key Skills:

  • 1-3 years of experience in IT Service Management.
  • Experience in leading a team.
  • Fluency in English (German is a plus).
  • A proactive, customer-focused, and flexible approach.
  • Strong problem-solving and analytical thinking skills.

We're Committed to Your Growth:

  • An innovative, international, and flexible work environment.
  • A friendly and knowledgeable team.
  • The tools to balance work and leisure.

Our Benefits Package Includes:

  • Comprehensive occupational healthcare plan.
  • Edenred Sport and Culture benefit.
  • Free use of the gym at the office premises.
  • Leisure time insurance.
  • Career framework to support your growth.


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