ServiceNow domain ITSM architect

2 weeks ago

Helsinki, Uusimaa, Finland Telia Company Full time

ServiceNow domain ITSM architect page is loaded

ServiceNow domain ITSM architect

Apply locations Helsinki Solna time type Full time posted on Posted 2 Days Ago time left to apply End Date: April 30, 2025 (25 days left to apply) job requisition id 55670

ServiceNow domain ITSM architect

Digital pioneer ready to create an impact at scale? Look no further I'm Masoud Tondkar Head of SA&A TT ITSM, and I'm searching for someone committed to improving experiences and connectivity.

At Telia Company, we are a forward-thinking technology solutions provider with a focus on transforming businesses with cutting-edge IT services and solutions. We're looking for an experienced and dynamic ServiceNow ITSM Architect to join our team. This is an exciting opportunity for a skilled professional to leverage their expertise in ServiceNow IT Service Management to drive impactful solutions and lead our stakeholders through their digital transformation journeys.

As a ServiceNow domain ITSM architect you will…

You will be responsible for leading the design, implementation, and optimization of ServiceNow IT Service Management (ITSM) solutions. You will work closely with different business units to understand their business needs, architect scalable solutions, and ensure best practices are followed throughout the lifecycle of ServiceNow implementations. This is a role that requires a deep understanding of ServiceNow ITSM capabilities and the ability to translate complex requirements into effective solutions.

You will lead the design and implementation of ServiceNow ITSM solutions, ensuring they align with business needs and best practices. You will provide architectural expertise across Incident, Problem, Change, Request Management, and Service Catalog, collaborating with stakeholders to gather requirements and translate them into scalable, efficient, and secure solutions. Overseeing end-to-end implementations, you will ensure projects are delivered on time and meet business expectations. Additionally, you will mentor junior architects and consultants, manage stakeholder relationships, and conduct workshops and training sessions to enhance internal expertise. Staying up to date with the latest ServiceNow updates and industry trends, you will drive continuous improvements across implementations.

Who we're looking for

You should have extensive experience (5+ years) in ServiceNow ITSM architecture and implementation, including on-premise installations. A deep understanding of ITSM modules such as Incident, Problem, Change, Knowledge, Service Catalog, and Request Management is essential, along with a strong background in ITIL best practices and ServiceNow ITIL configurations.

You must have proven experience in designing and delivering complex, enterprise-level ServiceNow solutions, as well as the ability to lead cross-functional teams and manage client-facing projects. Strong troubleshooting, problem-solving, and analytical skills are required, along with excellent communication skills to effectively present technical concepts to non-technical stakeholders.

ServiceNow certifications, such as Certified ServiceNow System Administrator or Certified ServiceNow Implementation Specialist, are highly preferred. Fluency in English is required, and proficiency in another Nordic language is a plus.

Additionally, desired skills include experience with ServiceNow integrations such as REST, SOAP, and MID Server, as well as knowledge of Agile and Scrum methodologies. Previous experience with ServiceNow platform development, including scripting, UI customization, or Service Portal, is a plus. Familiarity with ITIL V4, CI/CD pipelines, and SAFe fundamentals will be highly beneficial for success in this role.

We are more than a workplace

Join our inclusive team and collaborate with over 15,000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics, we're passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset, ensuring everyone feels welcome and valued. When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results. If you want to make a real impact, this is the place where you belong.

Ready to make better happen?

We're looking forward to your application by 2025/04/30. Please apply through our recruitment system to keep your data safe, as we can't accept resumes via email. Required security clearance and background checks will be performed.

Got questions? Please reach out to masoud.tondkar@teliacompany.com

Join us and let's make better happen – together

#J-18808-Ljbffr

  • ServiceNow domain ITSM architect

    2 weeks ago

    Helsinki, Uusimaa, Finland Telia Finland Oyj Full time

    ServiceNow domain ITSM architectDigital pioneer ready to create an impact at scale? Look no further I'm Masoud Tondkar Head of SA&A TT ITSM, and I'm searching for someone committed to improving experiences and connectivity.At Telia Company, we are a forward-thinking technology solutions provider with a focus on transforming businesses with cutting-edge IT...

  • Read more about article: ServiceNow domain ITSM architect

    2 weeks ago

    Helsinki, Uusimaa, Finland Telia Company Full time

    Digital pioneer ready to create an impact at scale? Look no further I'm Masoud Tondkar Head of SA&A TT ITSM, and I'm searching for someone committed to improving experiences and connectivity.At Telia Company, we are a forward-thinking technology solutions provider with a focus on transforming businesses with cutting-edge IT services and solutions. We're...

  • ServiceNow ITSM Expert

    2 weeks ago

    Helsinki, Uusimaa, Finland Telia Company Full time

    Job DescriptionLeverage your expertise in ServiceNow IT Service Management to drive impactful solutions and lead stakeholders through their digital transformation journeys.Design, implement, and optimize ServiceNow IT Service Management (ITSM) solutions that align with business needs and best practices.Work closely with different business units to understand...

  • ITSM Solutions Architect

    2 weeks ago

    Helsinki, Uusimaa, Finland Telia Company Full time

    At Telia Company, we are a forward-thinking technology solutions provider with a focus on transforming businesses with cutting-edge IT services and solutions.We're looking for an experienced and dynamic ServiceNow ITSM Architect to join our team. This is an exciting opportunity for a skilled professional to leverage their expertise in ServiceNow IT Service...

  • ITSM Solution Architect Position

    2 weeks ago

    Helsinki, Uusimaa, Finland Telia Company Full time

    We are seeking an experienced ITSM solution architect to lead the design and implementation of ServiceNow IT Service Management solutions that align with business needs and best practices. As a key member of our team, you will work closely with different business units to understand their requirements and translate them into effective solutions.Key...

  • Senior ServiceNow ITSM Consultant

    2 weeks ago

    Helsinki, Uusimaa, Finland Telia Finland Oyj Full time

    RequirementsTo succeed in this role, you should have extensive experience in ServiceNow ITSM architecture and implementation, including on-premise installations. A deep understanding of ITSM modules such as Incident, Problem, Change, Knowledge, Service Catalog, and Request Management is essential, along with a strong background in ITIL best practices and...

  • Enterprise IT Architect for ServiceNow Implementations

    2 weeks ago

    Helsinki, Uusimaa, Finland Telia Company Full time

    We are a forward-thinking technology solutions provider, transforming businesses with cutting-edge IT services and solutions. As a key member of our IT team, you will be responsible for leading the design, implementation, and optimization of ServiceNow IT Service Management solutions that meet business needs and best practices.Your Role:Lead the design and...

  • Servicenow-portaalikehittäjä

    4 days ago

    Helsinki, Uusimaa, Finland Nice-business Consulting Oy Full time

    Nice-business Consulting Oy on ict-alan osaava yritys, joka tarjoaa rekrytointi- ja asiantuntijapalveluja asiakkailleen. Me etsimme ammattilaisia projektien toteuttamiseen.Työn kuvaus:Me etsimme ServiceNow-portaalikehittäjää huippulaatuisen it-palvelun hallinnan kehittämishankkeeseen liittyvän projektipäälliköksi. Tiedotukset kehittäjältä...

  • ITSM Lead

    5 days ago

    Helsinki, Uusimaa, Finland Helen Oy Full time

    Tulevaisuutemme on puhdasta ja joustavaa energiaa, jota kehitämme huolellisesti asiakkaidemme kanssa.Elämme uutta energiakautta, jossa ilmastonmuutos, kaupungistuminen ja uudet teknologiat vaativat uutta ajattelua ja toimintaa. Tavoitteemme on saavuttaa sataprosenttinen hiilineutraalisuus 2030 energiantuotannossamme.Palvelunhallinnan...

  • Enterprise Service Management Specialist

    2 weeks ago

    Helsinki, Uusimaa, Finland Telia Company Full time

    Key ResponsibilitiesLead the design, implementation, and optimization of ServiceNow IT Service Management (ITSM) solutions.Collaborate with stakeholders to gather requirements and translate them into scalable, efficient, and secure solutions.Manage stakeholder relationships, mentor junior architects and consultants, and conduct workshops and training...

  • servicenow portaalikehittäjä kilpailutukseen

    3 weeks ago

    Helsinki, Uusimaa, Finland Nice-business Consulting Oy Full time

    Nice-business Consulting Oy:n (Nico) on ict-alan rekrytointi- ja asiantuntijapalveluyritys. Etsimme jatkuvasti ammattilaisia asiakkaidemme mielenkiintoisiin projekteihin ja rekrytointitoimeksiantoihin. Tarjoamme näköalapaikan ict-maailmaan ja pääset töihin alan arvostetuimpien yritysten haasteellisiin ja monipuolisiin asiakasprojekteihin. Nico kuuluu...

  • ServiceNow Engagement Manager

    2 weeks ago

    Helsinki, Uusimaa, Finland The Cloud People Full time

    We are seeking a ServiceNow Engagement Manager to join our team in Finland to lead the way in delivering ServiceNow solutions with a strategic mindset and strong customer focus.POSITIONThe Cloud People is a Full ServiceNow Lifecycle Partner that is growing rapidly in Europe, US, and Brazil. For our Helsinki office in Finland, we are looking for an...

  • IT-palvelujärjestelmän suunnittelija

    5 days ago

    Helsinki, Uusimaa, Finland Helen Oy Full time

    Helen Oy pyrkii saavuttamaan tavoitteensa huolellisesti yhteistyössä asiakkaiden kanssa. Palvelunhallinnan erikoistuja osallistuu yhtiön strategiseen kasvuun näyttävästi lisäämällä yhtiölle arvoa liiketoimintapolitiikan ja rahoituksen ohjaamisen avulla. Palvelumuotoilumme perustuu asiakasympäristön ja teknologian tasaiseen...

  • Application Business Architect

    3 weeks ago

    Helsinki, Uusimaa, Finland Capgemini Full time

    Application Business Architect - DJob DescriptionApplication Business Architects are responsible for leading the transformation of a business and ensuring critical deliverables, such as business capability models, business capabilities, and value streams, are developed and implemented. They provide a point of view to clients on meeting their business...

  • Solution architect-products

    3 weeks ago

    Helsinki, Uusimaa, Finland Hcl Technologies Full time

    Project role: Solution Architect - ProductsSkills: SAP Ariba ProcurementNo. of positions: 1To define solution architecture for complex business requirements and established standards in line with the defined future state enterprise IT landscape.Assess the domain IT landscape and perform application portfolio optimization for gap analysis.Create solution and...

  • IT Solutions Architect

    4 weeks ago

    Helsinki, Uusimaa, Finland Moventas Wind Ltd Full time

    At Elisa, we are at the forefront of digital transformation, driving innovation across industries through Elisa Industriq software companies.From transforming industrial operations with advanced AI and automation, to empowering telecom providers with intelligent software, and reshaping energy storage solutions through virtual power plants, our mission is to...

  • IT Solutions Architect

    4 weeks ago

    Helsinki, Uusimaa, Finland KYMP OY │ part of Elisa Corporation Full time

    At Elisa, we are at the forefront of digital transformation, driving innovation across industries through Elisa Industriq software companies.From transforming industrial operations with advanced AI and automation, to empowering telecom providers with intelligent software, and reshaping energy storage solutions through virtual power plants, our mission is to...

  • IGA Architect

    4 weeks ago

    Helsinki, Uusimaa, Finland DNV Germany Holding GmbH Full time

    About The AcceleratorWe rapidly nurture successful businesses and services that will shape the future of assurance. The Accelerator operates a portfolio of units undergoing significant growth, chiefly through acquisitions and partnerships. The Accelerator acts as a greenhouse for a strategically selected portfolio of businesses, each of which serves...

  • Domain Consultant

    4 weeks ago

    Helsinki, Uusimaa, Finland Palo Alto Networks Full time

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish – but we're not here for easy. We're here for...

  • Technical Solutions Architect

    6 days ago

    Helsinki, Uusimaa, Finland Hcl Technologies Full time

    **Job Description for Hcl Technologies**We are looking for an experienced Solution Architect - Products to join our team at Hcl Technologies.The successful candidate will play a key role in defining the solution architecture for complex business requirements and established standards in line with the defined future state enterprise IT landscape.Assess the...